Customer Service Representative

Flsmidth Cement; Chennai District; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Health Insurance

30 days PTO with carry forward

Flexible work schedule

Employee Assistance program

Job summary

Flsmidth Cement in Chennai requires an experienced Sales Order Processor to manage and optimize order entry, validation, and delivery timelines. The role emphasizes ERP data accuracy, cross-functional coordination, and adherence to SLAs.

The candidate should have a Bachelor’s degree in Business Administration or Commerce with 5–6 years in order processing, strong Excel and ERP skills, and a customer-focused approach to ensure high-quality service in a fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration, Commerce, or a related field.
• 5–6 years of experience in sales order processing, order management, or a similar role.
• Proficiency in ERP systems (Microsoft Dynamics) and Microsoft Office, particularly Excel.
• Strong attention to detail with excellent organizational and data accuracy skills.
• Good communication and interpersonal skills to collaborate with cross-functional teams.
• Ability to prioritize tasks, meet deadlines, and manage multiple orders in a fast-paced environment.
• Strong problem-solving skills with a proactive approach to resolving order-related issues.
• Customer-focused mindset with a commitment to delivering high-quality service.

Responsibilities

• Process customer orders accurately and efficiently, ensuring timely order entry and fulfillment.
• Verify customer, pricing, product, and delivery information before order release.
• Maintain accurate order records and documentation in ERP.
• Ensure compliance with company policies, procedures, and service level agreements (SLAs).
• Support process improvements to enhance order accuracy and operational efficiency.
• Handle order modifications, cancellations, returns, and credit requests in accordance with company policies.
• Quote Preparation for After Market Spare Orders.
• Collaborate with cross-functional teams to ensure accurate sales order delivery dates in the ERP system at any point of time.
• Maintain customer records and ensure all Customer details are up to date in ERP systems.
• Maintain Sales Log and keep updating Merics for Review Meetings and Management submission.
• New Customer creation in ERP System.

Skills

Attention to detail

Communication

Prioritization

Problem solving

Collaboration

Education

Bachelor's degree in Business Administration/Commerce

Tools

Microsoft Dynamics

Excel

Job description

Your responsibilities

• Process customer orders accurately and efficiently, ensuring timely order entry and fulfillment.
• Verify customer, pricing, product, and delivery information before order release.
• Maintain accurate order records and documentation in ERP.
• Ensure compliance with company policies, procedures, and service level agreements (SLAs).
• Support process improvements to enhance order accuracy and operational efficiency.
• Handle order modifications, cancellations, returns, and credit requests in accordance with company policies.
• Quote Preparation for After Market Spare Orders.
• Collaborate with cross-functional teams to ensure accurate sales order delivery dates in the ERP system at any point of time.
• Maintain customer records and ensure all Customer details are up to date in ERP systems.
• Maintain Sales Log and keep updating Merics for Review Meetings and Management submission.
• New Customer creation in ERP System.

What you bring

• Bachelors degree in Business Administration, Commerce, or a related field.
• 5-6 years of experience in sales order processing, order management, or a similar role.
• Proficiency in ERP systems (Microsoft Dynamics) and Microsoft Office, particularly Excel.
• Strong attention to detail with excellent organizational and data accuracy skills.
• Good communication and interpersonal skills to collaborate with cross-functional teams.
• Ability to prioritize tasks, meet deadlines, and manage multiple orders in a fast-paced environment.
• Strong problem-solving skills with a proactive approach to resolving order-related issues.
• Customer-focused mindset with a commitment to delivering high-quality service.

What we offer

• Competitive remuneration package & access to salary packaging options to allow you to maximize your after-tax income.
• Competitive benefits package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options.
• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
• Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock)
• Employee Assistance program for you and your immediate family
• A global network of supportive colleagues and growth opportunities
• Continuous development and training in your area of expertise within a global Organization
• As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.
• We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.
• We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.