Order Handling Engineer

BlackBerry Inc.; Nashik District; On-site; INR 600,000 - 900,000; Full time

Job summary

ABB in Nashik, India is seeking an Order Handling professional to provide comprehensive customer support, order and payment assistance, and to drive service quality and delivery performance.

The role emphasizes cross-functional coordination with Sales, Logistics, and Marketing, plus leading digitalization projects to improve efficiency. On-site work in Nashik requires strong communication and analytical skills.

Qualifications

• Degree in Electrical Engineering (full-time).
• 5–8 years in Order Management, Project Management, Customer Service, Sales Operations, or Supply Chain.
• Proficient with Microsoft 365 tools (Excel, Power BI, Power Automate) and ERP systems (SAP preferred).
• Strong analytical and problem-solving abilities with excellent communication.

Responsibilities

• Process orders by coordinating with Sales, Product Marketing, Logistics and internal teams for accurate/timely delivery.
• Serve as first point of contact for customer queries and orders; resolve issues promptly.
• Support pre-sales or after-sales service and drive effective customer communication.
• Lead digitalization and automation projects to improve efficiency and process effectiveness.
• Drive continuous improvement initiatives across business processes and delivery performance.

Skills

Analytical skills

Problem solving

Communication

Stakeholder management

Education

Electrical Engineering degree

Tools

Excel

Power BI

Power Automate

SAP

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This Position reports to:Manager Order HandlingYour role and responsibilitiesIn this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.The work model for the role is: #Li-OnsiteThis role is contributing to the Electrification business in Distribution Solution division at Nashik, India.You will be mainly accountable for:Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score.Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.Acting as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues.Supporting in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.Drive continuous improvement initiatives across business processes to enhance order execution efficiency and operational excellence.Lead digitalization and automation projects to improve overall business efficiency, productivity, and process effectiveness.Qualifications for the roleDegree in Electrical Engineering (should be full-time)Minimum 5 to 8 years experience in Order Management, Project management, Customer Service, Sales Operations, or Supply Chain processes.Proficiency in Microsoft 365 tools, including Excel, Power BI, Power Automate, for data analysis, reporting, collaboration, and process automation.Experience using ERP systems (SAP preferred) and digital business tools.Strong analytical and problem-solving skills with the ability to interpret operational data and drive improvements.Excellent communication and stakeholder management skills.Ability to manage multiple priorities in a fast-paced, customer-focused environmentStrong verbal and written communication skills in English.More about usABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as lowvoltage switchgear for the ANSI standard markets.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.Recruitment Fraud WarningABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process.View current job openings and apply at: https://careers.abb/global/en/homeFor more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning