Oracle Retail Merchandise support Lead

Aspire Systems; Chennai District; Hybrid; INR 1,500,000 - 2,400,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Aspire Systems is seeking a Project Lead for Oracle Retail Merchandise MFCS/RMS to lead application support and production operations. You will manage incidents, escalations, and changes while guiding cross-functional teams to ensure stable retail operations.

The role requires 6–10 years of experience in similar Retail/Oracle environments, with a focus on delivering reliable support and production stability. Hybrid work is offered, aligning with our flexible work model.

Qualifications

• Experience with Oracle Retail MFCS/RMS platforms.
• Strong leadership and people management skills.
• Proven ability to manage SLA commitments and production issues.

Responsibilities

• Lead the Oracle Retail Merchandise (MFCS/RMS) support team and ensure smooth day-to-day application operations.
• Act as the primary point of contact for Merchandise application-related issues, escalations, and client communications.
• Manage incident, service request, problem, and change activities while ensuring SLA compliance.
• Provide functional guidance and technical support for Oracle Retail Merchandise processes such as Item, Supplier, Purchase Orders, Inventory, Pricing, Replenishment, and Stock Ledger.
• Perform root cause analysis (RCA) for recurring issues and implement permanent corrective actions.
• Review and approve production fixes, deployments, and change requests before implementation.
• Coordinate with cross-functional teams such as Stores, E-commerce, WMS, Integration, Finance, and Infrastructure for end-to-end issue resolution.
• Monitor application health, nightly batch processing, interfaces, and critical business jobs.

Skills

Oracle Retail MFCS/RMS

SLA management

Incident management

Job description

Work Mode: Hybrid/WFO

Experience: 6-10 Years

Employment Type: Full Time

Role Overview

We are looking for a Project Lead - Oracle Retail Merchandise (MFCS/RMS) to lead application support and production operations for Oracle Retail Merchandising platforms. The role involves managing support activities, driving issue resolution, ensuring SLA compliance, and providing functional guidance across key retail merchandising processes such as Inventory, Pricing, Replenishment, Purchase Orders, and Supplier Management. The Talent will work closely with business stakeholders and cross-functional teams to ensure stable and efficient retail operations.

Key Responsibilities

• Lead the Oracle Retail Merchandise (MFCS/RMS) support team and ensure smooth day-to-day application operations.
• Act as the primary point of contact for all Merchandise application-related issues, escalations, and client communications.
• Manage incident, service request, problem, and change activities while ensuring SLA compliance.
• Provide functional guidance and technical support for Oracle Retail Merchandise processes, including Item, Supplier, Purchase Orders, Inventory, Pricing, Replenishment, and Stock Ledger.
• Perform root cause analysis (RCA) for recurring issues and implement permanent corrective actions.
• Review and approve production fixes, deployments, and change requests before implementation.
• Coordinate with cross-functional teams such as Stores, E-commerce, WMS, Integration, Finance, and Infrastructure for end-to-end issue resolution.
• Monitor application health, nightly batch processing, interfaces, and critical business jobs

About Aspire Systems

Aspire Systems is a $180+ million global technology services firm with over 4,900 employees worldwide, partnering with 275+ active customers. Founded in 1996, Aspire has grown steadily at a 19% CAGR since 2020.

Headquartered in Singapore, we operate across the US, UK, LATAM, Europe, the Middle East, India, and Asia Pacific regions, with strong nearshore delivery centers in Poland and Mexico. Aspire has been consistently recognized among India’s 100 Best Companies to Work For for 12 consecutive years by the Great Place to Work Institute.

Who We Are

Aspire is built on deep expertise in Software Engineering, Digital Services, Testing, and Infrastructure & Application Support. We serve diverse industries including Independent Software Vendors, Retail, Banking & Financial Services, and Insurance.

Our proven frameworks and accelerators enable us to create future-ready, scalable, and business-focused systems, helping customers across the globe embrace digital transformation at speed and scale.

Why Join Aspire Systems

Being an Aspirian means being part of a future-ready, global workplace where you will work on emerging technologies, collaborate with diverse teams, and contribute to meaningful digital transformation initiatives.

We foster innovation, value diverse perspectives, and enable continuous learning and career growth - guided by our philosophy of "Attention. Always." Aspire also follows a hybrid work model, promoting flexibility, collaboration, and work-life balance.

Learn more about Life at Aspire: https://www.aspiresys.com/careers/life-at-aspire

Our Commitment to Diversity & Inclusion

At Aspire Systems, we foster a work culture that appreciates diversity and inclusiveness. We understand that our multigenerational workforce represents different regions, cultures, economic backgrounds, races, genders, ethnicities, education levels, personalities, and religions. We believe these differences make us stronger and are committed to building an inclusive workplace where everyone feels respected and valued.

Privacy Notice

Aspire Systems values your privacy. Candidate information collected through this recruitment process will be used solely for hiring purposes, handled securely, and retained only as long as necessary in compliance with applicable privacy laws.

Disclaimer

The above statements are not intended to be a complete statement of job content, but rather to serve as a guide to the essential functions performed by the employee in this role. Management retains the discretion to add or change the duties of the position at any time