MFCS Support Lead

Aspire Systems; Hyderabad, Chennai District, Bengaluru; Hybrid; INR 2,500,000 - 4,000,000; Full time

Job summary

Aspire Systems in Hyderabad is seeking a Lead for the Oracle Retail MFCS/RMS support team to ensure smooth day-to-day application operations and serve as the primary contact for all merchandise application issues and client communications.

You will manage incidents, requests, problems and changes with SLA compliance, and provide functional guidance for MFCS/RMS processes. RCA, production fixes review, and cross-functional coordination are key responsibilities.

Responsibilities

• Lead the Oracle Retail MFCS/RMS support team and ensure smooth day-to-day application operations.
• Act as the primary point of contact for all Merchandise application-related issues, escalations, and client communications.
• Manage incident, service request, problem, and change activities while ensuring SLA compliance.
• Provide functional guidance and technical support for Oracle Retail Merchandise processes, including Item, Supplier, Purchase Orders, Inventory, Pricing, Replenishment, and Stock Ledger.
• Perform root cause analysis (RCA) for recurring issues and implement permanent corrective actions.
• Review and approve production fixes, deployments, and change requests before implementation.
• Coordinate with cross-functional teams such as Stores, E-commerce, WMS, Integration, Finance, and Infrastructure for end-to-end issue resolution.
• Monitor application health, nightly batch processing, interfaces, and critical business jobs

Job description

1. Lead the Oracle Retail Merchandise (MFCS/RMS) support team and ensure smooth day-to-day application operations.

2. Act as the primary point of contact for all Merchandise application-related issues, escalations, and client communications.

3. Manage incident, service request, problem, and change activities while ensuring SLA compliance.

4. Provide functional guidance and technical support for Oracle Retail Merchandise processes, including Item, Supplier, Purchase Orders, Inventory, Pricing, Replenishment, and Stock Ledger.

5. Perform root cause analysis (RCA) for recurring issues and implement permanent corrective actions.

6. Review and approve production fixes, deployments, and change requests before implementation.

7. Coordinate with cross-functional teams such as Stores, E-commerce, WMS, Integration, Finance, and Infrastructure for end-to-end issue resolution.

8. Monitor application health, nightly batch processing, interfaces, and critical business jobs