Oracle Fusion Service Functional Consultant

BlackStone eIT; India; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Blackstone eIT is seeking a seasoned Oracle Fusion Service consultant to lead discovery, design, and configuration for service requests and work orders. You will design queues, SLAs, and assignment rules, and set up the customer self-service portal to enable Digital Customer Service.

You will prepare functional designs, test scripts, and training materials, and lead SIT/UAT while supporting go-live and hypercare for ongoing operations. Fluency in English and frequent travel to Dubai are required.

Qualifications

• 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations.
• Hands-on set-up of service requests, work orders, queues and SLAs.
• Functional design and workshop experience with business users.
• Able to travel to Dubai regularly.
• Excellent written and spoken English.

Responsibilities

• Run discovery and design workshops with business teams for service request and work-order processes.
• Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs.
• Set up the customer self-service portal (Digital Customer Service).
• Prepare functional designs, test scripts and training material.
• Lead SIT and UAT for your area and support go-live and hypercare.

Tools

Oracle Fusion Service

Service Cloud

Job description

Responsibilities

• Run discovery and design workshops with business teams for service request and work-order processes
• Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs
• Set up the customer self-service portal (Digital Customer Service)
• Prepare functional designs, test scripts and training material
• Lead SIT and UAT for your area and support go-live and hypercare

Requirements

• 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations
• Hands-on set-up of service requests, work orders, queues and SLAs
• Functional design and workshop experience with business users
• Able to travel to Dubai regularly
• Excellent written and spoken English