Oracle Field Service Cloud consultant

EDGE Executive Search; Hyderabad, Pune District, Delhi; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

EDGE Executive Search seeks an experienced Oracle Field Service Cloud (OFSC) specialist to translate complex client requirements into scalable OFSC solutions. You will craft designs, perform fit-gap analyses, and guide customers on efficiency, cost control, and customer experience using OFSC capabilities.

The role involves defining future state processes and configuring OFSC components, including scheduling, routing, and mobile workforce management. A strong OFSC background is essential.

Qualifications

• 2–5 years of hands-on OFSC implementation.
• Deep knowledge of OFSC architecture, data model, and config.
• Expertise in OFSC scheduling, routing, and capacity planning.
• Experience configuring OFSC components: resource pools, territories, routing rules.
• OFSC Mobile Plug-in Framework experience is a plus.
• Knowledge of customizing OFSC via plug-ins to extend functionality.

Responsibilities

• Analyze and translate client requirements into OFSC solutions.
• Develop technical designs and architectural blueprints for OFSC implementations.
• Perform fit-gap analyses and propose effective workarounds.
• Provide strategic guidance on leveraging OFSC for efficiency, cost, and CX.
• Define and document future state processes for stakeholder adoption.

Skills

OFSC implementation

OFSC architecture

Scheduling optimization

Routing rules configuration

OFSC mobile plug-in

Job description

The Job

1. Analysis and understanding of complex client business requirements related to field service operations, translating them into robust and scalable OFSC or DCS solutions.

2. Develop technical designs and architectural blueprints for OFSC implementations, ensuring alignment with industry best practices and Oracle's product roadmap.

3. Conduct fit-gap analysis to identify discrepancies between current processes and OFSC capabilities, proposing effective solutions and workarounds.

4. Provide strategic guidance and recommendations to clients on leveraging OFSC to achieve their operational efficiency, cost management, and customer experience goals.

5. Define and document future state processes, ensuring clear understanding and adoption by stakeholders.

Your Profile

• 2-5 years of hands-on experience in implementing, configuring, and integrating Oracle Field Service Cloud (OFSC).
• Deep understanding of Oracle Field Service Cloud architecture, data model, configuration, and customization capabilities.
• Proven expertise in Oracle Field Service Cloud solutions to optimize scheduling, routing, capacity planning, work order management, and mobile workforce management.
• Have rich experience in configuring OFSC application components including resource pools, territories, routing rules, scheduling policies, business rules, Smart Collaboration, Action Management, and Manage Displays.
• Experience with OFSC Mobile Plug-in Framework is a significant plus.
• Knowledge of Customizing OFSC using the plug-in framework to enhance functionality and meet specific business needs, including capturing time and expenses.