Oracle Ebs Financial Functional Consultant

Estuate Software; Bengaluru; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Estuate Software in Bengaluru is seeking an experienced Oracle E-Business Suite (EBS) R12 GL / Cash Management Functional Consultant to provide L2/L3 support, troubleshoot production issues, and ensure smooth financial operations. You will work within an AMS/Production Support team, analyze incidents, perform RCA, and coordinate with finance users and IT teams to implement fixes across GL and CM modules.

Most hours overlap UK business hours, with a focus on timely ticket resolution and strong

Qualifications

• 58+ years of Oracle EBS R12 functional experience, with strong expertise in General Ledger (GL) and Cash Management (CM).
• Hands‑on experience supporting Oracle EBS Financials in an AMS/IT production support environment.
• Strong understanding of GL accounting processes, bank reconciliation, financial close, and related financial controls.
• Experience troubleshooting Oracle GL interfaces, journal imports, bank statement loading, and reconciliation issues.
• Working knowledge of Oracle Subledger Accounting (SLA) and integrations with AP, AR, and other financial modules.
• Ability to analyze application errors, concurrent request logs, and SQL queries results in collaboration with technical teams.
• Familiarity with ITIL‑based incident, problem, and change management processes.
• Strong analytical, troubleshooting, communication, and customer-facing skills.
• Ability to independently manage support tickets, prioritize critical incidents, and Meet SLA commitments.

Responsibilities

• Provide L2/L3 functional support for Oracle EBS R12 GL and Cash Management (CM) modules.
• Analyze, troubleshoot, and resolve production incidents, service requests, and recurring application issues within agreed SLAs.
• Support GL processes, including journal entries, journal imports, posting, allocations, account combinations, reconciliations, and period-end closing.
• Troubleshoot Cash Management issues involving bank statement imports, bank account setups, cash transactions, bank reconciliation, and reconciliation exceptions.
• Investigate issues related to GL interfaces, subledger accounting (SLA), accounting entries, and data integration with other Oracle financial modules.
• Perform root cause analysis (RCA), identify corrective actions, and recommend permanent solutions for recurring incidents.
• Work closely with technical teams on SQL‑based troubleshooting, interface failures, concurrent program errors, and data‑related issues.
• Support month‑end, quarter‑end, and year‑end financial closing activities.
• Handle configuration changes, functional testing, change requests, and production deployment validation.
• Maintain ticket documentation, knowledge articles, and resolution procedures using ITSM tools such as ServiceNow or Jira.
• Collaborate with finance users, business stakeholders, and technical support teams to ensure timely issue resolution.

Skills

Oracle EBS R12 GL

Cash Management

AMS support

SQL troubleshooting

ITIL processes

ServiceNow Jira

Root cause analysis

Functional consultant

Tools

ServiceNow

Jira

SQL

Job description

Job Description: Oracle EBS R12 GL / Cash

Management Functional Consultant

Role: Oracle EBS R12 GL / Cash Management Functional Consultant

Experience: 8+ years

Engagement: Application Managed Services (AMS) / Production Support

Working Hours: Most overlap with UK business hours

Role Summary

We are seeking an experienced Oracle E-Business Suite (EBS) R12 GL / Cash Management.

Functional Consultant to provide application support, troubleshoot production issues, and

Resolve incidents and service requests related to Oracle General Ledger (GL) and Cash.

Management (CM) modules. The consultant will work within an IT support organization.

ensuring application stability, timely ticket resolution, and smooth financial operations.

Key Responsibilities

• Provide L2/L3 functional support for Oracle EBS R12 General Ledger (GL) and Cash Management (CM) modules.
• Analyze, troubleshoot, and resolve production incidents, service requests, and recurring application issues within agreed SLAs.
• Support GL processes, including journal entries, journal imports, posting, allocations, account combinations, reconciliations, and period-end closing.
• Troubleshoot Cash Management issues involving bank statement imports, bank account setups, cash transactions, bank reconciliation, and reconciliation exceptions.
• Investigate issues related to GL interfaces, subledger accounting (SLA), accounting entries, and data integration with other Oracle financial modules.
• Perform root cause analysis (RCA), identify corrective actions, and recommend permanent solutions for recurring incidents.
• Work closely with technical teams on SQL‑based troubleshooting, interface failures, concurrent program errors, and data‑related issues.
• Support month‑end, quarter‑end, and year‑end financial closing activities.
• Handle configuration changes, functional testing, change requests, and production deployment validation.
• Maintain ticket documentation, knowledge articles, and resolution procedures using ITSM tools such as ServiceNow or Jira.
• Collaborate with finance users, business stakeholders, and technical support teams to ensure timely issue resolution.

Required Skills & Qualifications

• 58+ years of Oracle EBS R12 functional experience, with strong expertise in General Ledger (GL) and Cash Management (CM).
• Hands‑on experience supporting Oracle EBS Financials in an AMS/IT production support environment.
• Strong understanding of GL accounting processes, bank reconciliation, financial close, and related financial controls.
• Experience troubleshooting Oracle GL interfaces, journal imports, bank statement loading, and reconciliation issues.
• Working knowledge of Oracle Subledger Accounting (SLA) and integrations with AP, AR, and other financial modules.
• Ability to analyze application errors, concurrent request logs, and SQL queries results in collaboration with technical teams.
• Familiarity with ITIL‑based incident, problem, and change management processes.
• Strong analytical, troubleshooting, communication, and customer-facing skills.
• Ability to independently manage support tickets, prioritize critical incidents, and Meet SLA commitments.

Preferred Qualifications

• Experience with Oracle EBS R12.2 environments.
• Exposure to Oracle EBS integrations with banking systems and third‑party financial applications.
• Experience supporting global finance operations and business-critical period‑end activities.
• Knowledge of ServiceNow, Jira, or similar ITSM ticketing platforms.

Key Success Criteria

• Timely resolution of GL and cash management incidents within SLAs.
• Minimal disruption to critical financial processes and period-end closing.
• Reduction in recurring incidents through effective root cause analysis.
• High business-user satisfaction and accurate support documentation.