Oracle CX Billing - Director

PwC Acceleration Center India; Jaipur; On-site; INR 6,000,000 - 12,000,000; Full time

Job summary

PwC Acceleration Center India seeks an experienced Oracle CX Billing Director to lead multi-region, client-facing Oracle lead-to-revenue engagements. You will set strategic direction, drive growth, and mentor teams while guiding executive conversations on billing and revenue topics.

In this role you will oversee design and delivery of Oracle CX Billing solutions, translate business needs into practical strategies, and support adoption across sales automation, marketing automation, and customer

Qualifications

• Experience in CRM/CX technology with Oracle CX Cloud leadership.
• Proven ability delivering large-scale Oracle CX transformation programs.
• English language proficiency for executive communications.
• Bachelor-level degree required; MBA preferred.
• 10-15+ years in CRM/CX tech with leadership experience.

Responsibilities

• Lead Oracle CX billing transformation across lead-to-revenue processes.
• Direct discovery sessions for billing, revenue management, and CX requirements.
• Oversee configuration for Oracle Revenue Management, CC&B, CPQ Cloud, and Zuora Billing.
• Shape solution design for customer cloud services and revenue workflows.
• Manage executive client relationships and cross-workstream delivery.
• Coordinate cross-functional teams for billing platforms and data management.
• Develop business opportunities through proposals and account growth.
• Coach delivery teams on technical approach and quality reviews.
• Ensure implementations align with client operating models and standards.

Skills

Leadership experience

CRM/CX technology

Oracle CX Cloud

English proficiency

Education

Bachelor's degree in Business/Technology/CS

MBA preferred

Tools

Oracle CX Cloud

Zuora Billing

Oracle CPQ Cloud

APIs/SOA

Job description

Job Description:

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of global teams across Advisory, Assurance, Tax and Business Services-solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference-every day.

As an Oracle CX Billing Director you will lead client-facing consulting efforts focused on Oracle lead to revenue solutions, helping clients optimize customer journey processes from lead generation through revenue realization. As a Director you will set strategic direction, drive business growth, and shape executive-level client relationships while guiding multiple workstreams and mentoring future leaders within our Oracle lead to revenue practice. In this role at PwC, you will oversee the design and delivery of Oracle CX Billing solutions, help translate business needs into practical application strategies, and support adoption across sales automation, marketing automation, and customer experience capabilities.

Responsibilities

• Leading Oracle CX billing transformation efforts across lead to revenue processes, translating client objectives into implementation roadmaps and delivery plans
• Directing discovery sessions to assess billing, revenue management, collections, and customer experience requirements for Oracle and Zuora environments
• Overseeing configuration strategies for Oracle Revenue Management and Billing, Oracle CC&B, Oracle CPQ Cloud, and Zuora Billing to align technology design with business needs
• Shaping solution design for customer cloud services, subscription management, incentive compensation, and revenue recognition workflows
• Managing executive client relationships and guiding discussions on scope, risks, issues, and delivery milestones across multiple workstreams
• Coordinating cross-functional teams to integrate billing platforms, customer data management, and downstream finance processes
• Developing business development opportunities through proposal content, solution positioning, and account growth discussions
• Coaching delivery teams on technical approach, quality review, and issue resolution across complex Oracle CX implementations
• Validating that implementations align with client operating models, technical standards, and independence requirements
• Advancing thought leadership in sales technology by introducing AI-enabled tooling, digital automation, and new solution patterns

What You Must Have

• Bachelor's degree in Business, Technology, Computer Science, or related domain (MBA
• preferred)
• 10-15+ years of experience in CRM/CX technology, with significant Oracle CX Cloud
• leadership experience.
• Proven experience delivering large-scale, multi-region Oracle CX transformation
• programs.
• At least a Bachelor's degree
• At least 10 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Extensive experience across Oracle CX suite including Sales Cloud, Service Cloud, Eloqua, CPQ, Commerce, and Subscription Management, with strong knowledge of CRM architecture, integrations, and customer engagement ecosystems.
• Proven ability to translate business requirements into scalable technology solutions, leveraging expertise in OIC, APIs, SOA, customer data platforms, lead lifecycle management, and omnichannel experiences.
• Strong executive communication and influencing skills, with a track record of leading high-performing cross-functional teams and driving data-driven problem solving and strategic decision-making.
• Preference for at least one of the following fields of study: Business Administration/Management, Marketing, Commerce, Finance, Management Information Systems, Computer and Information Science
• At least one of the following: Oracle Cloud certification in Lead-to-Revenue or related Oracle Customer Experience (CX) Revenue Cloud applications
• Translating Oracle CX Billing strategy into client-facing solutions
• Driving business growth across Oracle Lead-to-Revenue engagements
• Leading executive client conversations on billing and revenue topics
• Developing thought leadership for Oracle CX revenue cloud offerings
• Balancing technical, commercial, and delivery priorities effectively