Oracle Customer Data Management

Tata Consultancy Services; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Tata Consultancy Services in Bengaluru, India, is seeking an Oracle CDH/MDM specialist to develop and maintain data hub solutions, implement duplicate management, and support production and deployment activities.

The role involves configuring survivorship rules, data cleansing, and enrichment, plus building interfaces, reports, and migration utilities while collaborating with DBAs, admins, and business partners to resolve cross-system issues.

Responsibilities

• Develop and maintain Oracle CDH solutions, enhancements, extensions, and customizations based on business requirements.
• Support Customer Data Hub processes involving TCA model, customer accounts, customer sites, contacts, customer profile data, and customer merge activities.
• Configure and support duplicate identification, survivorship rules, partial / full merge processes, override scenarios, data validation, cleansing, and enrichment.
• Provide technical and functional support for customer and site maintenance, production issues, and quote-to-cash process touchpoints.
• Build and enhance Oracle MDM interfaces, custom reports, forms, extensions, custom applications, and data migration utilities.
• Work closely with business users, service business partners, DBAs, admins, and surrounding application teams to troubleshoot cross-platform dependencies and incidents.
• Prepare design documents, configuration documents, technical specifications, test cases, and user training / support documents.
• Support SIT, UAT, deployment, production validation, post-go-live stabilization, and ongoing maintenance activities.
• Communicate technical information clearly and drive problem resolution with strong analytical and troubleshooting skills.

Job description

Role & responsibilities

• Develop and maintain Oracle CDH solutions, enhancements, extensions, and customizations based on business requirements.
• Support Customer Data Hub processes involving TCA model, customer accounts, customer sites, contacts, customer profile data, and customer merge activities.
• Configure and support duplicate identification, survivorship rules, partial / full merge processes, override scenarios, data validation, cleansing, and enrichment.
• Provide technical and functional support for customer and site maintenance, production issues, and quote-to-cash process touchpoints.
• Build and enhance Oracle MDM interfaces, custom reports, forms, extensions, custom applications, and data migration utilities.
• Work closely with business users, service business partners, DBAs, admins, and surrounding application teams to troubleshoot cross-platform dependencies and incidents.
• Prepare design documents, configuration documents, technical specifications, test cases, and user training / support documents.
• Support SIT, UAT, deployment, production validation, post-go-live stabilization, and ongoing maintenance activities.
• Communicate technical information clearly and drive problem resolution with strong analytical and troubleshooting skills.