Oracle Cloud PPM Functional Support Consultant Level 2 IDC

Version 1; Bengaluru; Remote; INR 700,000 - 900,000; Full time

Benefits offered by this job

Profit sharing

Career progression

Flexible/remote working

Private healthcare cover

Wellbeing initiatives

Certification support (AWS, Microsoft,

Oracle, Red Hat)

Job summary

Version 1 is seeking an Oracle Cloud ERP Functional Support Consultant (L2) to provide first/second line support for Oracle ERP modules in a global MSP setup. You will triage incidents, own tickets, and escalate with detailed context while delivering clear customer communication.

The role requires ITIL familiarity, strong problem-solving, and ability to work across onshore/offshore teams with rotating shifts and UK time coverage.

Qualifications

• 2-3 years of overall experience in an application support or service desk role
• Hands-on experience with Projects Module in Cloud
• Exposure to Oracle ERP Cloud (Financials: GL, AP, AR, Cash Management, PPM)
• Good understanding of ERP processes and business workflows
• Experience using ITSM tools for incident and request management
• Familiarity with ITIL concepts (incident management, service requests, SLAs)
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication skills
• Ability to work in a shift-based model and collaborate globally

Responsibilities

• Triage incidents and service requests across Oracle ERP modules and log in ITSM tool
• Own tickets through lifecycle, monitor progress and ensure timely resolution within SLAs
• Resolve standard L1 & L2 queries and guide users on Oracle Cloud ERP functionality
• Perform routine system administration tasks (user setup, password resets, role provisioning)
• Communicate status updates to customers with clarity
• Escalate unresolved issues with detailed replication steps and logs
• Contribute to knowledge base with recurring issues and SOPs
• Support Oracle Cloud quarterly release cycles with testing and defect logging

Skills

ITIL

Incident management

SLAs

Communication

Analytical thinking

Shift work

Tools

Oracle Cloud ERP

ITSM tools

Job description

Job Description:

Company Description

Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’rean award-winning employer reflecting how our employees are at the very heartof whatwe do:

• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We’rea corevalues drivencompany, we hire people who share our values, and we reward those who display and foster them,it’sdeeply embedded within our DNA. Invest in us andwe’llinvest in you!.

Job Description

As an Oracle Cloud ERP Functional Support Consultant (L2), you will be responsible for providing first and second line support across the Oracle ERP suite. You will act as the initial point of contact for user queries and system issues, ensuring effective triage, resolution where possible, and appropriate escalation to L2/L3 teams.

This is a process-driven, customer-focused role requiring strong communication skills, attention to detail, and the ability to operate effectively within an ITIL-aligned support environment.

You must be willing to work flexible hours on rotation including cover until 23:00 UK Time/ 04:30 IST (shift allowance payable).

Key Responsibilities

You will deliver day-to-day operational support activities across one or more Oracle ERP modules (Financials, Procurement, Projects, HCM and other ERP areas), working as part of a global managed services team.

Your responsibilities will include triaging incoming incidents and service requests, assessing their priority and business impact, and ensuring they are correctly categorised, logged, and assigned within the ITSM tool. You will take ownership of tickets through their lifecycle, monitoring progress, proactively following up with resolver groups, and ensuring timely resolution within agreed SLAs.

As part of your role, you will resolve standard L1 & L2 queries directly. This includes responding to "how do I" questions from end users, providing guidance on system processes, and supporting users in navigating Oracle Cloud ERP functionality. You will perform routine system administration activities such as user setup, password resets, role provisioning, and basic access management in accordance with defined security and governance procedures.

You will engage with customers through agreed communication channels, providing regular and clear updates on ticket status and ensuring a high standard of customer service at all times.

Where issues cannot be resolved at L1 or L2, you will ensure they are escalated to L2/L3 support teams with sufficient detail, including replication steps, logs, and impact analysis, to enable efficient resolution.

You will contribute to knowledge management by documenting recurring issues, known errors, and standard operating procedures, helping to build a robust and reusable knowledge base.

Additionally, you will support service improvement initiatives by identifying recurring incidents or trends and raising these with senior team members to enable root cause analysis and problem management.

You will also assist in supporting Oracle Cloud quarterly release cycles by carrying out defined testing activities, logging defects, and supporting validation of fixes under guidance.

Qualifications

Essential Qualifications & Experience

• 2-3 years of overall Experience working in an application support or service desk role
• Hands on experience of implementation and supporting the Projects Module in Cloud
• Exposure to Oracle ERP Cloud (Financials including General Ledger, Accounts Payable, Accounts Receivable, Cash Management, PPM and related modules)
• Good understanding of basic ERP processes and business workflows
• Experience using ITSM tools for incident and request management
• Familiarity with ITIL concepts such as incident management, service requests, and SLAs
• Good analytical and problem-solving skills with strong attention to detail
• Excellent verbal and written communication skills
• Ability to work in a shift-based model and collaborate across global teams

Desirable Skills

• Hands-on experience with Oracle Cloud ERP modules (Finance, Projects, Procurement, etc.)
• Experience with user/security administration (role assignment, access control)
• Understanding of Oracle Cloud navigation, reporting tools (e.g. OTBI), or workflows
• Exposure to testing processes or release management activities
• Awareness of integrations or interfaces within ERP ecosystems

Key Behaviours & Attributes

• Customer-first mindset with a focus on responsiveness and service quality
• Strong organisational skills and ability to manage multiple tickets concurrently
• Process-driven approach with adherence to defined support procedures
• Willingness to learn and develop functional expertise across Oracle ERP modules
• Ability to work collaboratively within onshore/offshore delivery teams

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectivelybenefitfrom a share of our company's profits
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
• Financial Wellbeing initiativesincluding;Pension, Private Healthcare Cover, Life Assurance, Financialadviceand an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
• Educationalassistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1's Annual Excellence Awards & 'Call-Out' platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

Version1 is an equal opportunities employer.

We are committed to building a diverse,inclusiveand respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully,respectfullyand confidentially.

Video links:

https://www.youtube.com/watch?v=F_d3ELTH5zo

• Department: Enterprise Applications