Oracle Cloud ERP Finance Functional Consultant Mid (IDC)

Version 1; Bengaluru; On-site; INR 1,400,000 - 2,200,000; Full time

Benefits offered by this job

Quarterly profit share

Career progression & mentorship

Flexible/remote working

Financial wellbeing initiatives

Wellbeing programs

Educational assistance & certs

Reward schemes

Diversity and inclusion

Job summary

Version 1 is hiring an Oracle Cloud ERP Finance Functional Consultant (Mid) to provide first and second line support across the Oracle ERP suite. You will act as the initial contact for user queries, triage issues, and escalate where needed within a flexible, ITIL-aligned support environment.

You will work across Financials, Procurement, Projects, and HCM modules, collaborating with onshore/offshore teams, and participate in quarterly release testing and knowledge sharing to improve service

Qualifications

• Experience in application support or service desk (2–3 years preferred).
• Exposure to Oracle ERP Cloud modules (Financials, GL, AP, AR, Cash Mgmt, PPM).
• Good understanding of ERP processes and business workflows.
• Experience using ITSM tools for incident and request management.
• Familiarity with ITIL concepts (incident management, service requests, and SLAs).
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to work in a shift-based model with global teams.
• Hands-on experience with Oracle Cloud ERP modules (Finance, Projects, Procurement).
• Experience with user/security administration (role assignment, access control).
• Understanding of Oracle Cloud navigation, OTBI or workflows.
• Exposure to testing processes or release management activities.
• Awareness of integrations within ERP ecosystems.
• Customer-first mindset with focus on responsiveness and service quality.
• Strong organizational skills and ability to manage multiple tickets.
• Process-driven approach with defined support procedures.
• Willingness to learn and develop functional expertise across Oracle ERP modules.
• Ability to work with onshore/offshore delivery teams.

Responsibilities

• Deliver day-to-day operational support across one or more Oracle ERP modules as part of a global managed services team.
• Triaging incidents and service requests, prioritising, logging, and assigning within the ITSM tool.
• Own tickets through their lifecycle, monitor progress and escalate as needed.
• Resolve standard L1 & L2 queries directly and guide users on system processes.
• Perform routine system administration tasks: user setup, password resets, role provisioning and access management.
• Provide regular, clear updates on ticket status and maintain high customer service standards.
• Escalate unresolved issues to L2/L3 with sufficient detail for rapid resolution.
• Contribute to knowledge management by documenting recurring issues and standard operating procedures.
• Support service improvement by identifying trends and root cause analysis.
• Assist in Oracle Cloud quarterly releases by testing, logging defects, and validating fixes.

Skills

Oracle ERP Cloud

ITIL concepts

ITSM tools

Business workflows

User security admin

Communication skills

Shift-based

Oracle Cloud navigation

Tools

OTBI reporting

Job description

Oracle Cloud ERP Finance Functional Consultant Mid (IDC)

• Full-time
• Department: Enterprise Applications

Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’rean award-winning employer reflecting how our employees are at the very heartof whatwe do:

• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We’rea corevalues drivencompany, we hire people who share our values, and we reward those who display and foster them,it’sdeeply embedded within our DNA. Invest in us andwe’llinvest in you!.

As an Oracle Cloud ERP Functional Support Consultant (L2), you will be responsible for providing first and second line support across the Oracle ERP suite. You will act as the initial point of contact for user queries and system issues, ensuring effective triage, resolution where possible, and appropriate escalation to L2/L3 teams.

This is a process-driven, customer-focused role requiring strong communication skills, attention to detail, and the ability to operate effectively within an ITIL-aligned support environment.

You must be willing to work flexible hours on rotation including cover until 23:00 UK Time/ 04:30 IST (shift allowance payable).

Key Responsibilities

You will deliver day-to-day operational support activities across one or more Oracle ERP modules (Financials, Procurement, Projects, HCM and other ERP areas), working as part of a global managed services team.

Your responsibilities will include triaging incoming incidents and service requests, assessing their priority and business impact, and ensuring they are correctly categorised, logged, and assigned within the ITSM tool. You will take ownership of tickets through their lifecycle, monitoring progress, proactively following up with resolver groups, and ensuring timely resolution within agreed SLAs.

As part of your role, you will resolve standard L1 & L2 queries directly. This includes responding to “how do I” questions from end users, providing guidance on system processes, and supporting users in navigating Oracle Cloud ERP functionality. You will perform routine system administration activities such as user setup, password resets, role provisioning, and basic access management in accordance with defined security and governance procedures.

You will engage with customers through agreed communication channels, providing regular and clear updates on ticket status and ensuring a high standard of customer service at all times.

Where issues cannot be resolved at L1 or L2, you will ensure they are escalated to L2/L3 support teams with sufficient detail, including replication steps, logs, and impact analysis, to enable efficient resolution.

You will contribute to knowledge management by documenting recurring issues, known errors, and standard operating procedures, helping to build a robust and reusable knowledge base.

Additionally, you will support service improvement initiatives by identifying recurring incidents or trends and raising these with senior team members to enable root cause analysis and problem management.

You will also assist in supporting Oracle Cloud quarterly release cycles by carrying out defined testing activities, logging defects, and supporting validation of fixes under guidance

Essential Qualifications & Experience

• Experience working in an application support or service desk role (2 to 3 years preferred)
• Exposure to Oracle ERP Cloud (Financials including General Ledger, Accounts Payable, Accounts Receivable, Cash Management, PPM and related modules)
• Good understanding of basic ERP processes and business workflows
• Experience using ITSM tools for incident and request management
• Familiarity with ITIL concepts such as incident management, service requests, and SLAs
• Good analytical and problem-solving skills with strong attention to detail
• Excellent verbal and written communication skills
• Ability to work in a shift-based model and collaborate across global teams
• Hands-on experience with Oracle Cloud ERP modules (Finance, Projects, Procurement, etc.)
• Experience with user/security administration (role assignment, access control)
• Understanding of Oracle Cloud navigation, reporting tools (e.g. OTBI), or workflows
• Exposure to testing processes or release management activities
• Awareness of integrations or interfaces within ERP ecosystems
• Customer-first mindset with a focus on responsiveness and service quality
• Strong organisational skills and ability to manage multiple tickets concurrently
• Process-driven approach with adherence to defined support procedures
• Willingness to learn and develop functional expertise across Oracle ERP modules
• Ability to work collaboratively within onshore/offshore delivery teams

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectivelybenefitfrom a share of our company's profits
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
• Financial Wellbeing initiativesincluding;Pension, Private Healthcare Cover, Life Assurance, Financialadviceand an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
• Educationalassistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits…

Version1 is an equal opportunities employer.

We are committed to building a diverse,inclusiveand respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully,respectfullyand confidentially.

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