Oracle Cloud GL consultant

Buxton Consulting; Gurugram District, Hyderabad; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Buxton Consulting is seeking an experienced Oracle Cloud General Ledger Support Consultant in India. The role focuses on production support, period-close activities, and live GL issue resolution in a multi-module Oracle Cloud Financials environment.

You will coordinate with Oracle Support, perform RCA, and assist in data loads and interface fixes while maintaining documentation and end-user training.

Qualifications

• 6-8 years of Oracle apps, with 4-5 years in Oracle Cloud GL support/operations.
• Hands-on production support experience in live environments.
• Solid GL configurations knowledge: COA, Ledgers, Calendars, Journal Sources.
• Experience with period-close cycle issues and close-window support.
• Knowledge of GL integration points with AP/AR/FA/CM/Expenses.
• MOS SRs, service requests handling; ITSM familiarity (ServiceNow/JIRA/Remedy).
• Strong analytical and troubleshooting skills under pressure.

Responsibilities

• Provide L2/L3 production support for Oracle Cloud GL within SLAs.
• Troubleshoot day-to-day GL issues: journals, allocations, reconciliations.
• Support month/quarter/year-end close activities and processes.
• Monitor ESS jobs and GL posting/import/allocations issues.
• Handle intercompany transactions and cross-ledger balancing.
• Perform root-cause analysis and recommend fixes.
• Coordinate with Oracle Support for bugs and patches.
• Support testing of quarterly patches and GL regression testing.
• Collaborate with subledger teams (AP/AR/FA/CM) for cross-module issues.
• Assist in data loads (FBDI), journal uploads, and fix failed interfaces.
• Maintain support documentation, SOPs, and knowledge bases.
• Provide end-user training and resolve GL process queries.
• Track tickets in ITSM tools and report on SLA trends.
• Participate in on-call/rotational support during period-close.

Skills

L2/L3 support

Oracle Cloud GL

Production support

Period-close expertise

Intercompany & cross-ledger

Root cause analysis

SLA-driven incident handling

Tools

OTBI

FRS

Smart View

FBDI

MOS

ServiceNow

JIRA

Remedy

Job description

Job Description: Oracle Cloud GL (General Ledger) Application

Support Consultant

Experience Required: 6-8 Years Location: Hyderabad (1st preference). Other locations are also fine.

About the Role

We are looking for an experienced Oracle Cloud General Ledger (GL) Support Consultant with strong hands-on functional expertise in Oracle Cloud GL, with proven experience resolving production issues, handling period-close activities, and providing day-to-day operational support in a live Oracle Cloud Financials environment.

Key Responsibilities

• Provide L2/L3 production support for Oracle Cloud General Ledger module, ensuring timely resolution of incidents and service requests within defined SLAs
• Manage and troubleshoot day-to-day GL issues: journal posting errors, allocation failures, reconciliation mismatches, ledger balancing issues
• Support month-end, quarter-end, and year-end close activities including journal review, accruals, revaluation, translation, and consolidation
• Monitor and resolve issues in scheduled programs (ESS jobs) related to GL posting, import, allocations, period close
• Handle intercompany transactions, elimination entries, and cross-ledger balancing issues
• Perform root cause analysis (RCA) for recurring issues and recommend permanent fixes/configuration changes
• Coordinate with Oracle Support (SRs/Service Requests) for bug fixes, patches, and quarterly update issues
• Support functional testing of Oracle Cloud quarterly patches/updates and regression testing for GL processes
• Work closely with subledger (AP, AR, FA & CM) support teams to resolve cross-module integration issues impacting GL
• Assist in FBDI-based data loads, journal uploads, and correction of failed interface/import processes
• Maintain and update support documentation, SOPs, and knowledge base articles
• Handle minor enhancements, CRs (Change Requests), and configuration updates as per business need
• Provide end-user support, training, and query resolution related to GL processes
• Track tickets via ITSM tools (ServiceNow, JIRA, Remedy, etc.) and report on SLA compliance and ticket trends
• Participate in on-call/rotational support and be available during period-close windows (including weekends, if required)

Required Skills & Qualifications

• 6-8 years of experience in Oracle applications, with at least 4-5 years dedicated to Oracle Cloud GL support/operations
• Strong hands-on experience in a production support environment
• Solid understanding of GL configurations: Chart of Accounts, Ledgers, Calendars, Journal Sources/Categories, Data Access Sets
• Practical experience with allocations, revaluation, translation, and consolidation processes
• Experience handling period-close cycle issues and providing close-window support
• Working knowledge of GL integration points with AP, AR, FA, CM, and Expenses
• Hands-on experience with OTBI, FRS (Financial Reporting Studio), and Smart View for troubleshooting/reporting issues
• Familiarity with FBDI templates and resolving failed import/interface issues
• Experience raising and managing Oracle Service Requests (SRs) via My Oracle Support (MOS)
• Understanding of Oracle Cloud release cycles (quarterly updates) and their impact on GL configurations
• Good knowledge of ITSM/ticketing tools (ServiceNow, JIRA, Remedy)
• Strong analytical and troubleshooting skills with the ability to prioritize under pressure