Oracle Cloud GL (General Ledger) — Application Support Consultant

dotSolved System Inc.; Hyderabad; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

dotSolved System Inc. in Hyderabad, India, is seeking an experienced Oracle Cloud General Ledger (GL) Support Consultant. The role focuses on production support, period-close activities, and day-to-day operations in a live Oracle Cloud Financials environment.

You will resolve GL incidents, manage journal postings, support month-end and year-end closes, coordinate with MOS, and work with AP, AR, and other sub-ledger teams. Strong troubleshooting, SLAs, and on-call readiness are essential.

Qualifications

• 6-8 years of experience in Oracle applications, with at least 4-5 years dedicated to Oracle Cloud GL support/operations.
• Strong hands-on experience in a production support environment.
• Solid understanding of GL configurations: Chart of Accounts, Ledgers, Calendars, Journal Sources/Categories, Data Access Sets.
• Practical experience with allocations, revaluation, translation, and consolidation processes.
• Experience handling period-close cycle issues and providing close-window support.
• Working knowledge of GL integration points with AP, AR, FA, CM, and Expenses.
• Hands-on experience with OTBI, FRS, and Smart View for troubleshooting/reporting issues.
• Familiarity with FBDI templates and resolving failed import/interface issues.
• Experience raising and managing Oracle Service Requests via MOS.
• Understanding of Oracle Cloud release cycles (quarterly updates) and their impact on GL configurations.
• Good knowledge of ITSM/ticketing tools (ServiceNow, JIRA, Remedy).
• Strong analytical and troubleshooting skills with the ability to prioritize under pressure.

Responsibilities

• Provide L2/L3 production support for Oracle Cloud General Ledger module, ensuring timely resolution of incidents and service requests within defined SLAs.
• Manage and troubleshoot day-to-day GL issues: journal posting errors, allocation failures, reconciliation mismatches, ledger balancing issues.
• Support month-end, quarter-end, and year-end close activities including journal review, accruals, revaluation, translation, and consolidation.
• Monitor and resolve issues in scheduled processes (ESS jobs) related to GL - posting, import, allocations, period close.
• Handle intercompany transactions, elimination entries, and cross-ledger balancing issues.
• Perform root cause analysis (RCA) for recurring issues and recommend permanent fixes/configuration changes.
• Coordinate with Oracle Support for bug fixes, patches, and quarterly update issues.
• Support functional testing of Oracle Cloud quarterly patches/updates and regression testing for GL processes.
• Work closely with sub-ledger (AP, AR, FA & CM) support teams to resolve cross-module integration issues impacting GL.
• Assist in FBDI-based data loads, journal uploads, and correction of failed interface/import processes.
• Maintain and update support documentation, SOPs, and knowledge base articles.
• Handle minor enhancements, CRs, and configuration updates as per business need.
• Provide end-user support, training, and query resolution related to GL processes.
• Track tickets via ITSM tools and report on SLA compliance and ticket trends.
• Participate in on-call/rotational support and be available during period-close windows (including weekends, if required).

Skills

Oracle Cloud GL

Production support

Month-end close

Intercompany transactions

RCA

ServiceNow

JIRA

MOS

OTBI

Smart View

FBDI templates

Tools

OTBI

FRS

Smart View

FBDI

MOS

Job description

dotSolved, headquartered in Silicon Valley USA, is a leading global provider of business process automation, modern application engineering, and cloud infrastructure services. dotSolved focuses on enabling digital transformations for small, medium, and large enterprises, in the following industries (but not limited to): High technology, Energy, Manufacturing, Financial Services, Media & Entertainment, Communications, Retail, Healthcare, and Education.

dotSolved drives digital transformations for enterprises by defining, automating, and optimizing complex business processes for the digital era and engineering modern, data & analytic driven, applications that deliver intended business value. With hundreds of successful implementations and experience in Big Data, ERP, and Supply Chain, dotSolved can guarantee the creation of measurable business value from project engagements leading to accelerated business growth and profitability for customers.

Job Description

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

About the Role: We are lookingfor an experienced Oracle Cloud General Ledger (GL) Support Consultant withstrong hands-on functional expertise in Oracle Cloud GL, with proven experienceresolving production issues, handling period-close activities, and providingday-to-day operational support in a live Oracle Cloud Financials environment.

Key Responsibilities:

• Provide L2/L3 production support forOracle Cloud General Ledger module, ensuring timely resolution ofincidents and service requests within defined SLAs
• Manage and troubleshoot day-to-dayGL issues: journal posting errors, allocation failures, reconciliationmismatches, ledger balancing issues
• Support month-end, quarter-end, andyear-end close activities including journal review, accruals, revaluation,translation, and consolidation
• Monitor and resolve issues inscheduled processes (ESS jobs) related to GL - posting, import,allocations, period close
• Handle intercompany transactions,elimination entries, and cross-ledger balancing issues
• Perform root cause analysis (RCA)for recurring issues and recommend permanent fixes/configuration changes
• Coordinate with Oracle Support(SRs/Service Requests) for bug fixes, patches, and quarterly update issues
• Support functional testing of OracleCloud quarterly patches/updates and regression testing for GL processes
• Work closely with sub-ledger (AP, AR,FA & CM) support teams to resolve cross-module integration issuesimpacting GL
• Assist in FBDI-based data loads,journal uploads, and correction of failed interface/import processes
• Maintain and update supportdocumentation, SOPs, and knowledge base articles
• Handle minor enhancements, CRs(Change Requests), and configuration updates as per business need
• Provide end-user support, training,and query resolution related to GL processes
• Track tickets via ITSM tools(ServiceNow, JIRA, Remedy, etc.) and report on SLA compliance and tickettrends
• Participate in on-call/rotationalsupport and be available during period-close windows (including weekends,if required)

Required Skills:

• 6-8 years of experience in Oracleapplications, with at least 4-5 years dedicated to Oracle Cloud GLsupport/operations
• Strong hands-on experience ina production support environment
• Solid understanding of GLconfigurations: Chart of Accounts, Ledgers, Calendars, JournalSources/Categories, Data Access Sets
• Practical experience withallocations, revaluation, translation, and consolidation processes
• Experience handling period-closecycle issues and providing close-window support
• Working knowledge of GL integrationpoints with AP, AR, FA, CM, and Expenses
• Hands‑on experience with OTBI, FRS(Financial Reporting Studio), and Smart View for troubleshooting/reportingissues
• Familiarity with FBDI templates andresolving failed import/interface issues
• Experience raising and managingOracle Service Requests (SRs) via My Oracle Support (MOS)
• Understanding of Oracle Cloudrelease cycles (quarterly updates) and their impact on GL configurations
• Good knowledge of ITSM/ticketingtools (ServiceNow, JIRA, Remedy)
• Strong analytical andtroubleshooting skills with the ability to prioritize under pressure

Preferred/Good to Have:

• Oracle Cloud Financials (GL)certification
• Prior experience in AMS/supportengagements (as opposed to only implementation projects)
• Exposure to SLA-driven supportmodels and ticket-severity frameworks (P1/P2/P3)
• Basic understanding of SQL for datavalidation/debugging (not mandatory)