Manager, Operations as a Service, North America Supply Chain (NASC)

Amazon Inc.; India; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Amazon Inc. in India is seeking a Manager, Operations as a Service (NASC) to drive process ownership and continuous improvement across global teams. You will own metrics, partner with stakeholders, and lead onboarding of new processes while guiding automation initiatives and SOP governance.

This role also involves coaching associates, participating in hiring, and managing workforce utilization. The ideal candidate brings 6+ years of total work experience, MBA from a Tier 1/2 institution (or

Qualifications

• Experience leading and coaching teams to achieve business outcomes.
• Strong People & Stakeholder Management capabilities across geographies.
• Analytical mindset with problem-solving and data-driven decision making.
• Effective written and verbal communication across levels and functions.

Responsibilities

• Own business metrics, process performance, and continuous improvement.
• Partner with stakeholders across geographies to align execution and outcomes.
• Onboard and stabilize new processes; identify root causes of defects with cross-functional teams.
• Analyze trends and contribute to business reviews and performance insights.
• Identify and implement automation and scalable solutions; drive adoption across teams.
• Establish and maintain SOPs, processes, and tools for consistent execution.
• Coach associates and lead hiring to build team capability.
• Ensure workforce management, scheduling, and utilization accuracy.
• Work in 24x7 shift with rotational weekly offs.

Skills

Team management

People & Stakeholder Mgmt

Analytical thinking

Communication skills

Education

Bachelor's degree

Job description

Manager, Operations as a Service, North America Supply Chain (NASC)

Amazon is a global technology and operations company serving customers across multiple businesses and geographies. Our teams build and operate scalable solutions across a wide range of functions, with a focus on customer experience, operational excellence, innovation, and continuous improvement. Employees work in a fast-paced environment, partnering across teams and geographies to solve complex business problems and deliver results at scale.

Operations as a Service (OaaS enables the business to deliver products and services to customers across the globe. Our teams manage complex, high-volume processes and continuously improve how work is executed through standardization, technology, data, and automation. The role offers an opportunity to work across teams and geographies, solve operational challenges, and drive improvements at scale.

Key job responsibilities

• Business & Process Ownership: Own business metrics, process performance, and continuous improvement against defined goals.


• Stakeholder Management: Partner with stakeholders across geographies to understand business priorities, align execution, and deliver agreed business outcomes.


• Process Management: Onboard and stabilize new processes; identify and eliminate root causes of defects through cross-functional collaboration.


• Metrics & Business Reviews: Analyze trends and gaps; provide insights and contribute to WBRs, MBRs, QBRs, and other business reviews.


• Automation & Scaling: Identify and implement process improvements, automation, and scalable solutions; drive adoption across teams.


• SOP & Governance: Establish and maintain SOPs, processes, and tools to ensure consistent execution and performance.


• Talent Management: Set goals, coach and develop associates, SMEs, and ICs, and build functional and leadership capabilities.


• Hiring: Participate in internal and external hiring to build team capability.


• Workforce Management: Ensure schedule adherence and accurate tracking of productive/non-productive time and leave to maintain productivity and utilization accuracy.


• Flexibility to work in 24x7 shift and rotational weekly off

Basic Qualifications

• Experience in team management


• Education: Graduate in any discipline.


• People & Stakeholder Management: 3+ years of experience managing teams and partnering with customers and stakeholders to deliver business outcomes.


• Functional Ownership: 2+ years of independently managing a function or process.


• Analytical & Communication Skills: Strong analytical and problem-solving skills with effective verbal and written business communication.

Preferred Qualifications

• Education & Experience: Graduate in any discipline with 6+ years of overall work experience.


• Analytical & Communication Skills: Strong analytical and problem-solving skills with effective verbal and written business communication.


• AI/ML & Automation: Working knowledge of AI/ML and experience identifying and implementing AI, automation, or data-driven solutions to improve business processes.


• Additional Qualifications: MBA from a Tier 1/Tier 2 institution; Lean Six Sigma Green/Black Belt; PMP/PRINCE2 certification.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.