Ops Sup Manager - C12 - CHENNAI

Citibank (Switzerland) AG; Chennai District; Hybrid; Confidential; Full time

Job summary

Citibank (Switzerland) AG in Chennai seeks an Ops Sup Manager to lead a multi‑team Operations Support unit, ensuring seamless delivery of services aligned with Citi processes. You will oversee staffing, performance, budgeting, and risk controls while driving process improvements in a hybrid workplace at 1/124, Shivaji Gardens, Moonli.

The role requires 5–8 years of leadership experience, a Bachelor’s degree, and active Series 7/9/10/63 licenses.

Qualifications

• 5–8 years of experience managing a team.
• Experience in analyzing business requirements, developing test plans, and discrepancy resolution.
• Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63.
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams.
• Conduct performance evaluations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs.
• Monitor team results, ensuring quality and efficiency and contribute to resource planning, budget management and procedures.
• Develop new techniques, models, and plans within area of expertise.
• Ensure compliance with government regulations pertaining to retail accounts and controls.
• Provide evaluative judgment based on analysis and policies in complex situations.
• Supervise and manage risk; escalate and report control issues with transparency.

Skills

Team leadership

Analysis

Discrepancy resolution

Decision making

Communication

Education

Bachelor’s degree or equivalent

Series 7/9/10/63 licensing

Job description

## Ops Sup Manager - C12 - CHENNAIApply: Hybrid: 1/124, SHIVAJI GARDENS, MOONLI: Full time: Posted Today: End Date: September 18, 2026 (5 days left to apply): 26990152The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes. **Responsibilities:*** Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams* Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs* Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures* Contribute to development of new techniques, models, and plans within area of expertise* Facilitate alignment of the Operations Support infrastructure through focused technologies and processes* Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures* Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations* Has the ability to operate with a limited level of direct supervision.* Can exercise independence of judgement and autonomy.* Acts as SME to senior stakeholders and /or other team members.* Ability to manage teams.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.**Qualifications:*** 5-8 years of experience managing a team* Experience in analyzing business requirements, developing test plans, and discrepancy resolution* Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63* Ability to work unsupervised and adjust priorities quickly as circumstances dictate* Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements* Self-motivated and detail oriented* Proven organization and time management skills* Demonstrated problem-solving and decision-making skills* Consistently demonstrates clear and concise written and verbal communication skills**Education:*** Bachelor’s degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.