Ops Sup Manager

Citigroup Inc.; Chennai District; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Citigroup Inc. in Chennai is seeking a seasoned Operations Support leader to drive multi-team operations, manage staffing, and ensure compliance across processes. You will oversee performance evaluations, budget considerations, and policy implementation while acting as a senior SME to stakeholders.

The role demands independent judgment and strong risk awareness. The ideal candidate holds 5–8 years managing teams, with licensing like Series 7/9/10/63, and excels in communication, planning, and

Qualifications

• 5-8 years of experience managing a team.
• Experience in analyzing business requirements, developing test plans, and discrepancy resolution.
• Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63.
• Ability to work unsupervised and adjust priorities quickly.
• Ability to work under pressure and manage deadlines or unexpected changes.
• Self-motivated and detail oriented.
• Proven organization and time management skills.

Responsibilities

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams.
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations.
• Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and procedures.
• Contribute to development of new techniques, models, and plans within area of expertise.
• Facilitate alignment of the Operations Support infrastructure through focused technologies and processes.
• Ensure compliance with government regulations as they pertain to retail accounts and testing measures.
• Provide evaluative judgement based on analysis of information and policies in complex situations.
• Operate with limited supervision and delegate as needed.
• Act as SME to senior stakeholders and/or team members.
• Manage teams and assess risk in business decisions, upholding Citigroup’s standards.

Skills

Team management

Performance evaluation

Staffing planning

Risk awareness

Communication

Decision making

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

Responsibilities

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
• Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
• Contribute to development of new techniques, models, and plans within area of expertise
• Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
• Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
• Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 5-8 years of experience managing a team
• Experience in analyzing business requirements, developing test plans, and discrepancy resolution
• Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Core

Job Family

Operations Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

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