Ops Sup Analyst 1 - C09 - Chennai

Citigroup; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Citigroup in Hyderabad is seeking a detail-oriented Business Analyst to analyze business processes and document current and future states of Client Reports and Advices. You will support regulatory requirements and act as a liaison between business stakeholders and technology to align priorities and timelines.

The role includes regular status updates, training sessions, and managing multiple projects with focus on client experience and risk-aware decision making.

Qualifications

• Bachelor's degree required.
• Proficient in Microsoft Office.
• General knowledge of client reporting across the industry and competitors.
• Working knowledge of SQL environments and database queries.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Clear and concise written and verbal communication.

Responsibilities

• Perform business analysis and documentation of current and future state of Client Reports and Advices (client letters, notices, and confirms).
• Provide regular status updates for all project participants and create presentations for steering committee updates.
• Collaborate with Legal & Compliance teams to obtain sign-off on regulatory requirements.
• Serve as primary liaison between business stakeholders and technology, advising on options, risks, costs, prioritizations, and timelines.
• Advise on business priorities and options, risks, costs, and delivery timelines.
• Create and facilitate training sessions, demos, and write UAT scripts and business scenarios.
• Create, manage and maintain project plans and act as project manager for follow-ups across departments.
• Work on multiple projects in parallel delivering regulatory client deliverables (statements, reports, advices, letters, notices).
• Ensure exceptional client experience and measure via defined metrics.
• Assess risk in business decisions, uphold firm reputation, and drive compliance with laws and regulations.

Skills

Microsoft Office

SQL knowledge

Time management

Problem solving

Communication skills

Education

Bachelor's degree

Job description

Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group: Operations - Core

Job Family: Operations Support

Time Type: Full time

Most Relevant Skills Please see the requirements listed above.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

View Citi's EEO Policy Statement and the Know Your Rights poster.