Operations Support Analyst 1

Citi; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Citi in Chennai is seeking an Ops Sup Analyst 1 to provide day-to-day operations support, including documentation, record storage, client reporting, and account maintenance in coordination with the Core Team.

The role serves as a liaison across operations, relationship managers, project managers, custodians and clients, ensuring timely delivery of regulatory client deliverables and adherence to Citi policies.

Qualifications

• Bachelor’s degree required or equivalent experience.
• 5–8 years of relevant experience.
• Proficient in Microsoft Office.
• Working knowledge of SQL environments and database queries.
• Demonstrated written and verbal communication skills.
• Shift timings in a 24×7 setting; flexible to work core night shifts and Saturdays.

Responsibilities

• Document current and future state of Client Reports and Advices (letters, notices, and confirms).
• Provide status updates and create steering committee presentations.
• Coordinate with Legal & Compliance for sign-offs on regulatory requirements.
• Serve as liaison between business stakeholders and technology; advise on options, risks, costs, and delivery timelines.
• Create and facilitate training sessions and write UAT scripts.
• Manage project plans and follow-ups across departments.
• Work on multiple projects delivering regulatory client deliverables.
• Uphold Citi policies and comply with laws; escalate and report control issues.

Skills

Transaction processing

Reconciliation

Dispute handling

Payment processing

Check processing

Loan Ops

Mortgage Ops

SQL

MS Office

Written communication

Time management

Problem solving

Regulatory compliance

Education

Bachelor’s degree

Job description

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 5 - 8 years of relevant experience
• Pref Core Banking experience: Transaction processing, Recon, Dispute, Payment processing, Check processing, Loan Ops, Mortgage Ops.
• Background into financial calculations, data validation, or transaction-related calculation.
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Shift timings: 24*7 setting, flexible to work in core night shifts, might require working on Saturdays

Education

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Core

Job Family

Operations Support

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Accounting, Accounting Reconciliation, Account Reconciliations, Banking Operations, Bank Reconciliations, Transaction Processing, Transaction Reconciliation.

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