Senior Manager, Last Mile Operations, IN QC (Amazon Now)

Amazon; Mumbai; Presencial; INR 3 500 000 - 5 500 000; Tempo integral

Resumo da oferta

Amazon is hiring a Senior Manager for Last Mile Operations in India, overseeing a multi-city Last Mile network. You will drive capacity planning, cost optimisation, and delivery reliability while building leadership depth within the team and aligning with Finance, Product, and Planning.

This role involves scaling new markets and ensuring safety and quality standards as operations expand. You will influence roadmaps with product and planning teams to create scalable, automated solutions and

Qualificações

• Bachelor's degree or equivalent is required.
• 2+ years of equivalent experience in a similar role or domain.

Responsabilidades

• Set the strategic direction and own end-to-end performance for a multi-city Last Mile network with capacity planning, cost optimisation, and delivery reliability.
• Build and lead a high-calibre team of senior operations managers and develop leadership depth.
• Shape the LM operating model and cost architecture, define channel mix and partner operating frameworks.
• Influence product and technology roadmaps by translating operational pain points into requirements.
• Drive cross-functional alignment at leadership level with Finance, Category, PXT and partners.
• Lead scaling of emerging business lines and new markets from pilot to steady-state with readiness and sustainable unit economics.
• Establish scalable inspection frameworks, rhythm structures and data-driven decision systems.
• Set safety, compliance, and quality standards as the network scales.

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

Senior Manager, Last Mile Operations, IN QC (Amazon Now)

Stellen-ID: 10515276 | ASSPL - Maharashtra - C32

Key job responsibilities

1. Set the strategic direction and own end-to-end performance for a multi-city Last Mile network — driving capacity planning, cost optimisation, and delivery reliability at a network level. Accountable for translating business goals into operational targets.
2. Build and lead a high-calibre team of senior operations managers — developing organisational capability, creating leadership depth, and building succession pipelines that ensure the org scales ahead of business growth.
3. Shape the LM operating model and cost architecture — defining channel mix, gearing norms, and partner operating frameworks. Own the long-range cost trajectory and drive structural levers beyond BAU optimisation.
4. Influence product and technology roadmaps — translating operational pain points and opportunities into product requirements, partnering with Product, and Planning teams to build scalable, automated solutions.
5. Drive cross-functional alignment at the leadership level — representing LM Ops in planning forums (OP cycles, 3YF, MBRs) with Finance, Category, PXT, and partner teams.
6. Lead the scaling of emerging business lines and new market entry — from pilot to steady-state, ensuring operational readiness, partner onboarding, and sustainable unit economics as new verticals or geographies are added.
7. Establish mechanisms and operating rhythms that scale — building inspection frameworks, WBR/MBR structures, and data-driven decision systems that reduce leader dependency and drive consistency across a distributed network.
8. Set the bar on safety, compliance, and operational standards — ensuring a culture where safety is non-negotiable, compliance is embedded, and quality standards are maintained even as the network scales rapidly.

About the team

You will be joining IN QC and SSD Last mile (LM) Operations team — the engine behind Amazon's fast delivery network in India. Our team operates at the intersection of speed, scale, and customer obsession, powering Amazon NOW, Same-Day Delivery (SSD) and Amazon Pharmacy.

We are builders. This is not a team that manages steady-state — we are actively designing, launching, and scaling one of the most complex ultra-fast delivery networks in the world. Every day, we solve hard problems: shrinking delivery windows, expanding to new cities, onboarding new business verticals, and raising the bar on what “fast” means for our customers.

Our team is made up of operations leaders and program managers who are analytical, relentlessly customer-focused, and energized by the challenge of building at pace.

• Bachelor's degree or equivalent
• 2+ years of equivalent experience

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