Opportunity with MSXI - OEM_HCV (Noida & Jaipur)

Sewells Group; Jaipur; On-site; INR 600,000 - 1,000,000; Full time

Job summary

MSXI is seeking a Service Process Coordinator to drive OEM Service Excellence across Noida and Jaipur dealerships. You will implement standardized service processes, train staff, audit for compliance, and coach locations to sustain improvements.

Qualifications include a Diploma/Bachelor in Mechanical or Automobile Engineering and strong data skills (Excel, Power BI). Travel to hubs for on-site coaching is required.

Qualifications

• Diploma or Bachelor degree in Mechanical/Automobile Eng.
• Advanced MS Excel, PowerPoint and Word proficiency.
• Experience with Dealer Management System (DMS) platform.

Responsibilities

• Lead end-to-end OEM Service Excellence process implementations.
• Ensure adherence across service reception, workshop, parts and post-service follow-up.
• Support rollout of new or revised service processes.
• Travel to hub/spoke dealerships as per deployment plan.
• Conduct on-site coaching and mentoring; deliver training.
• Develop dealership capability to sustain process standards.
• Conduct planned and surprise process audits; ensure readiness.
• Track KPIs: TAT, CSI, NPS, PMGR; identify gaps.
• Use PDCA for RCA; prepare operational/performance reports.
• Ensure accurate data entry in DMS; highlight data quality issues.
• Drive KAIZEN across service areas; monitor improvements; share best practices.

Skills

Data Analysis

PDCA Methodology

Root Cause Analysis

MS Excel

PowerPoint

Word

Power BI

Education

Diploma or Bachelor's Degree in Mechanical or Automobile Engineering

Tools

Dealer Management System (DMS)

Power BI

Job description

Opportunity with MSXI - OEM_HCV (Noida & Jaipur)

Job Purpose

The Service Process Coordinator (SPC) drives the implementation, adoption, and sustainability of OEM Service Excellence Program across assigned dealerships ensuring standardized service process execution, customer satisfaction improvement, dealership capability development, process compliance, audit readiness, and continuous improvement through coaching, training, and field support.

Key Responsibilities

• Drive end-to-end implementation of OEM - Service Excellence processes.
• Ensure adherence across service reception, workshop, parts, delivery and post-service follow-up.
• Support rollout of new or revised service processes.

• Travel to assigned hub and spoke dealerships as per deployment plan
• Conduct on-site coaching and mentoring.
• Deliver classroom and on-the-job training.
• Develop dealership capability to sustain process standards.

• Conduct planned and surprise process audits.
• Ensure audit readiness and monitor closure of observations.

• Track KPIs including TAT, CSI, NPS and PMGR.
• Identify process gaps and operational issues
• Perform RCA using PDCA and Prepare and present operational and performance reports

• Ensure accurate and consistent data entry in Dealer Management System (DMS)
• Highlight data quality issues and support corrective measures

• Drive KAIZEN activities across service process areas
• Monitor implementation of improvement initiatives
• Share best practices across regions and Newsletters creation

Qualifications & Technical Skills

Diploma or Bachelor's Degree in Mechanical or Automobile Engineering.

Experience

47 years in Automotive Service Operations, Dealer Service Management or Service Excellence. Commercial vehicle industry experience preferred.

• Advanced MS Excel, PowerPoint and Word
• Dealer Management System (DMS)
• Power BI (Preferred)
• Data Analysis
• PDCA Methodology
• Root Cause Analysis

Open Location: -

Jaipur (West) & Noida (North)