Operations Team Member_WBG OPERATIONS OPS _0469_2579_1078710

Kotak Mahindra Bank; Ahmedabad District; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Kotak Mahindra Bank is seeking a proactive and detail-oriented professional to join its WBG Operations Customer Service Desk in India. The role focuses on banking operations, RTGS/NEFT, fund transfers, and tax payments, supported by strong Excel skills.

You will manage end-to-end processing of Working Capital products, ensure timely execution within defined TATs, and coordinate with business, credit, legal, and operations teams to resolve issues.

Formación

• Hands-on experience in banking operations including RTGS/NEFT, fund transfers, and tax payments.
• Strong communication and customer-centric approach.
• Proficiency in Excel to support daily operations.

Responsabilidades

• Manage end-to-end processing of Working Capital products (CC, OD, WCDL, LC, BG, Trade Finance).
• Ensure timely execution of operations within defined TATs and service standards.
• Monitor queues; coordinate with business, credit, legal, and operations teams.
• Drive compliance with RBI guidelines, KYC/AML, and audits.
• Lead and coach a team of operations officers/executives.

Conocimientos

Excel proficiency

Banking operations

RTGS/NEFT experience

Communication skills

Descripción del empleo

Job Description:

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

Key Responsibilities

Operations Management

• Manage end-to-end processing of Working Capital products including:
  • Cash Credit (CC)
  • Overdraft (OD)
  • Working Capital Demand Loans (WCDL)
  • Letter of Credit (LC)
  • Bank Guarantees (BG)
  • Trade Finance transactions
• Ensure timely execution of operational activities within defined TATs and service standards.
• Monitor operational queues and ensure adherence to productivity and quality benchmarks.

Documentation & Limit Management

• Verify sanction terms, facility documentation, and disbursement conditions.
• Ensure proper maintenance of security creation, limit setup, renewals, and modifications.
• Coordinate with business, credit, legal, and operations teams for smooth transaction processing.

Risk & Compliance

• Ensure adherence to internal policies, RBI guidelines, audit requirements, and regulatory standards.
• Monitor operational risks and implement corrective actions to minimize errors and exceptions.
• Drive compliance with KYC, AML, and operational control requirements.
• Support internal, statutory, and concurrent audits.

Team Management

• Lead and manage a team of operations officers/executives.
• Allocate work, monitor performance, and drive productivity improvements.
• Coach, mentor, and develop team members.
• Ensure adherence to process controls and operational discipline.

Stakeholder Management

• Act as a key contact for Business Banking, Corporate Banking, Credit, Relationship Managers, and customers.
• Resolve operational issues and escalations promptly.
• Drive customer-centric service delivery and enhance stakeholder satisfaction.

Process Improvement

• Identify opportunities for process automation and digital transformation.
• Implement process enhancements to improve efficiency, reduce risk, and enhance customer experience.
• Participate in projects, UATs, and system enhancement initiatives.

Responsibilities

Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level. Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries. Ensure compliance with internal policies and regulatory guidelines during transaction processing. Maintain and update transaction records and reports using Excel and internal banking systems. Collaborate with other departments to resolve discrepancies or escalations related to customer transactions. Monitor transaction queues and ensure timely execution of all payment instructions. Assist in audits and internal reviews by providing necessary documentation and reports. Continuously identify areas for process improvement and contribute to enhancing service delivery.