Operations Team Member_WBG OPERATIONS OPS _0469_0651_1074014

Kotak Mahindra Bank; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Kotak Mahindra Bank in Mumbai seeks a proactive professional for the WBG Operations Customer Service Desk. The role focuses on RTGS/NEFT, fund transfers, tax payments, and high-volume transactional processing with strong Excel support.

The candidate will handle end-to-end processing of working capital products, ensure compliance, support audits, and drive process improvements in a dynamic banking environment.

Qualifications

• Graduate in Commerce, Finance, Banking, or related discipline.
• MBA/PGDM preferred for advanced roles.
• 4–7 years of experience in Working Capital Operations, Credit Operations, Trade Finance Operations, or Banking Operations.

Responsibilities

• Handle end-to-end processing of Working Capital products (CC/OD/BG/LC) and related facilities.
• Process limit setup, maintenance, renewals, enhancements, and closures in core banking systems.
• Perform documentation scrutiny, covenant monitoring, and compliance checks as per sanction terms.
• Conduct DVU checks and property-related verifications where applicable.
• Ensure timely booking, disbursement, modifications, and servicing of facilities.
• Coordinate with Business, Credit, Legal, Compliance, Audit, and Branch teams for processing and issue resolution.
• Monitor controls and ensure RBI/regulatory compliance.
• Manage customer queries and escalations within defined TAT.
• Support audits and closure of audit observations; drive process improvements.

Skills

Working capital operations

Banking operations

DVU checks

Documentation review

Analytical skills

Stakeholder management

Communication

Excel proficiency

Education

MBA/PGDM preferred

Graduate in Commerce/Finance/Banking

Tools

MS Excel

Banking applications

Job description

Job Description:

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

Key Responsibilities

• Handle end-to-end processing of Working Capital products including:
  • Cash Credit (CC)
  • Overdraft (OD)
  • Bank Guarantee (BG)
  • Letter of Credit (LC)
  • Bill Discounting and Supply Chain Finance
• Process limit setup, maintenance, renewals, enhancements, and closures in core banking systems.
• Perform documentation scrutiny, covenant monitoring, and compliance checks as per sanction terms.
• Conduct Due Verification Unit (DVU) checks and property-related verification activities wherever applicable.
• Ensure timely booking, disbursement, modifications, and servicing of working capital facilities.
• Coordinate with Business, Credit, Legal, Compliance, Audit, and Branch teams for transaction processing and issue resolution.
• Monitor operational controls and ensure compliance with internal policies, RBI guidelines, and regulatory requirements.
• Manage customer queries and escalations within defined TAT.
• Support audits, inspections, compliance reviews, and closure of audit observations.
• Identify process improvement opportunities and drive automation initiatives to enhance operational efficiency.
• Prepare MIS, operational dashboards, and productivity reports for management review.

Eligibility

• Graduate in Commerce, Finance, Banking, or related discipline.
• MBA/PGDM preferred.
• 4–7 years of experience in Working Capital Operations, Credit Operations, Trade Finance Operations, or Banking Operations.

Required Skills

• Strong understanding of working capital products and banking operations.
• Knowledge of sanction conditions, loan documentation, and operational risk controls.
• Experience in DVU checks, property verification processes, and documentation review.
• Good analytical, stakeholder management, and communication skills.
• Proficiency in MS Excel and banking applications.
• Ability to work in a high-volume operational environment while maintaining accuracy and compliance.

Key Competencies

• Customer Focus
• Risk & Control Orientation
• Process Excellence
• Attention to Detail
• Problem Solving
• Team Collaboration
• Ownership & Accountability

Responsibilities

Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level. Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries. Ensure compliance with internal policies and regulatory guidelines during transaction processing. Maintain and update transaction records and reports using Excel and internal banking systems. Collaborate with other departments to resolve discrepancies or escalations related to customer transactions. Monitor transaction queues and ensure timely execution of all payment instructions. Assist in audits and internal reviews by providing necessary documentation and reports. Continuously identify areas for process improvement and contribute to enhancing service delivery.

Requirements: