Operations Team Member

Kotak Mahindra Bank Limited; Gandhidham; On-site; INR 350,000 - 520,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking an Operations Team Member for the WBG OPERATIONS (OPS) Customer Service Desk in Gandhidham. The role emphasizes hands-on banking operations, especially RTGS/NEFT and tax payments, with strong Excel-based reporting support.

The candidate should have mid-level experience in banking operations, solid communication skills, and a customer-centric mindset to handle transactions and inquiries efficiently.

Qualifications

• Experience in banking operations, including RTGS/NEFT transactions, fund transfers and tax payments.
• Strong communication and customer-centric approach.
• Proficiency in Excel to support daily operations and reporting.
• Ability to maintain transaction records and assist audits.

Responsibilities

• Process RTGS/NEFT transactions, fund transfers and tax payments efficiently across branches and offices.
• Provide prompt, accurate responses on transaction status and payment issues to customers and internal teams.
• Maintain and update transaction records using Excel and internal banking systems; monitor queues for timely execution.
• Collaborate with other departments to resolve discrepancies and support audits or reviews.

Skills

Customer service

Attention to detail

Communication

Tools

Excel

Internal banking systems

Job description

Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing. Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level. Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries. Ensure compliance with internal policies and regulatory guidelines during transaction processing. Maintain and update transaction records and reports using Excel and internal banking systems. Collaborate with other departments to resolve discrepancies or escalations related to customer transactions. Monitor transaction queues and ensure timely execution of all payment instructions. Assist in audits and internal reviews by providing necessary documentation and reports. Continuously identify areas for process improvement and contribute to enhancing service delivery. Experience Level Mid Level