Operations Team Lead ( Telecom)

Tech Mahindra Limited; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Tech Mahindra Limited in Pune Yerwada seeks a Team Lead to drive, mentor and manage a telecom operations team. The role focuses on KPI monitoring, scheduling coordination, and addressing client and internal stakeholder queries to ensure SLA adherence.

The ideal candidate will have at least 1 year of team leadership experience, excellent English communication skills, and a proven track record in international telecom processes. Shift-based role with pickup/drop facilities may apply.

Qualifications

• Minimum 1 year of experience as Team Lead.
• Experience in international telecom processes preferred.
• Strong English communication skills.

Responsibilities

• Motivate, develop and mentor team members.
• Track and monitor KPIs as per project requirements.
• Assist in scheduling and coordinating team activities.
• Answer operations related queries from client and internal stakeholders.
• Drive process performance to meet and exceed SLA.
• Represent the organization in client visits and reviews.
• Accountable for team and process performance.
• Provide inputs on process changes and best practices.
• Process management.

Skills

Team leadership

KPI tracking

Scheduling

Client communication

Email writing

Process improvement

Mentoring

Job description

Location - Yerwada, Pune

Shift - Canadian

Rotational Shift Rotational Off

Cab pick-up and drop as per location boundary.

Minimum 1 year of experience as Team Lead on paper

Role & responsibilities

The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for dynamic team leaders that fit the below competencies and are expected:

• To motivate, develop and mentor team members in a dynamically changing environment
• Track and monitor KPIs as per Project requirement
• Assist in scheduling and coordinating team activities
• Answer operations related queries from the client and internal stakeholders
• Drive process performance to achieve and exceed SLA deliverable
• To create a conducive and stimulating environment for the teams to accomplish their goals
• Manage expectations of his team members and proactively should be able to sense their needs
• Represent the organization and participate in client visits and reviews
• Accountable of team and process performance
• Good communication and Email writing skills
• Provide inputs on process changes and best practices
• Process management

Preferred candidate profile

• Ability to effectively communicate his/her thoughts in a well-organized manner.
• Should have good communication skills in English
• Upselling/ Cross selling experinece in International Telecom Process.