Team Lead (Telecom )

TP; Hyderabad; Vor Ort; INR 600.000 - 700.000; Vollzeit

Zusammenfassung

TP in Hyderabad is seeking a Team Lead for International Telecom Technical Support. The role requires 5–10 years of Telecom Technical Support experience and proven team leadership to drive operational excellence and KPI performance.

Primary duties include coaching, monitoring KPIs and SLAs, guiding technical issues, and coordinating with cross-functional teams to resolve escalations. Immediate joiners preferred.

Qualifikationen

• 5–10 years of experience in Telecom Technical Support with team handling.
• Telecom industry experience is mandatory.
• Strong understanding of KPI, SLAs, quality, productivity metrics.
• Excellent verbal and written communication skills.
• Willing to work in a 24/7 rotational shift environment.

Aufgaben

• Lead and manage a team of Telecom Technical Support associates.
• Monitor team performance and ensure achievement of operational KPIs and SLAs.
• Provide technical guidance and support on telecom-related issues.
• Conduct coaching, feedback sessions, and performance reviews.
• Handle client escalations and ensure timely resolution.
• Analyze reports, identify process improvements, and drive team productivity.
• Maintain high standards of customer experience and service delivery.
• Coordinate with cross-functional teams to resolve operational challenges.

Kenntnisse

Team leadership

KPI & SLA management

Telecom industry experience

Telecom operations knowledge

Communication skills

Jobbeschreibung

Job Description Team Lead

(International Telecom Technical Support)

Job Title: Team Lead – International Telecom Technical Support
Location: Hyderabad
Experience: 5–10 Years
CTC: Up to 30% hike, maximum 7 LPA
Shift: 24/7 Rotational Shifts
Notice Period: Immediate Joiners Preferred

Job Summary

We are looking for an experienced Team Lead with a strong background in International Telecom Technical Support. The ideal candidate should possess excellent communication skills, hands-on knowledge of telecom operations, and proven experience in managing teams while driving operational excellence and KPI performance.

Key Responsibilities

• Lead and manage a team of Telecom Technical Support associates.
• Monitor team performance and ensure achievement of operational KPIs and SLAs.
• Provide technical guidance and support on telecom-related issues.
• Conduct coaching, feedback sessions, and performance reviews.
• Handle client escalations and ensure timely resolution.
• Analyze reports, identify process improvements, and drive team productivity.
• Maintain high standards of customer experience and service delivery.
• Coordinate with cross-functional teams to resolve operational challenges.

Required Skills & Experience

• 5–10 years of experience in Telecom Technical Support, with team handling experience.
• Telecom industry experience is mandatory.
• Strong understanding of telecom operations, network support, troubleshooting, and service delivery.
• Experience in managing KPIs, SLAs, quality, productivity, and customer satisfaction metrics.
• Excellent verbal and written communication skills.
• Strong leadership, stakeholder management, and problem-solving abilities.
• Comfortable working in a 24/7 rotational shift environment.

Preferred Candidate Profile

• Immediate joiners or candidates with short notice periods.
• Proven experience leading technical support teams in an international process.
• Results-driven with strong people management skills.

Location: Hyderabad
Salary: Up to 7 LPA (Maximum 30% hike on current CTC)
Shift: 24/7 Rotational Shifts
Telecom Experience: Mandatory
Joining: Immediate Joiners Preferred.