Operations Support Executive - Funding Operations

Blenheim Chalcot; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Liberis is seeking an Operations Support Executive to provide essential back-office support, keeping customer-facing teams running smoothly. You’ll own administrative tasks and help simplify processes to ensure merchants have a friction-free experience.

You’ll manage various operational tasks, process payment adjustments with high accuracy, and liaise with Sales and Treasury to maintain smooth workflows. You’ll spot automation opportunities and uphold Liberis values in every interaction.

Qualifications

• Experience in operations, admin, or back-office roles preferred in financial services or fintech.
• Strong organisational skills and ability to prioritise in a fast-paced environment.
• Attention to detail and proactive problem solving.
• Comfortable working with data and numerical information in Excel.
• Experience with Salesforce or similar CRM/ops systems.
• Collaborative and able to work independently during late shifts.

Responsibilities

• Manage a variety of operational and administrative tasks to support the Customer Operations team.
• Process payment adjustments with a high level of accuracy.
• Liaise with internal teams (Sales, Treasury) to close gaps and keep workflows running smoothly.
• Spot opportunities to automate or streamline tasks and share ideas for operational improvements.
• Uphold Liberis values open, proactive and bright in every interaction.

Skills

Organisational skills

Attention to detail

Multi-tasking

Proactive problem solving

Communication

Tools

Salesforce

Excel

Job description

About Liberis

Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners. Before all else, Liberis is a technology company, connecting finance with small businesses. We use data to help partners understand their customers real time needs and tech to offer tailor-made funding and financial products. Empowering small businesses to grow and keep their independent spirit alive is central to our vision. Up to now we have funded almost 40,000 small businesses with over $1.5bn - but we believe there is much more to be done.

The Role

As an Operations Support Executive, you ll provide essential back-office support that keeps our customer-facing teams running smoothly. You ll own administrative tasks and help us spot ways to simplify processes. Your work ensures our merchants enjoy a friction-free experience.

What you ll be doing

• Manage a variety of operational and administrative tasks to support the Customer Operations team.


• Process payment adjustments and other changes with a high level of accuracy.


• Liaise with internal teams (Sales, Treasury) to close gaps and keep workflows running smoothly.


• Spot opportunities to automate or streamline tasks and share ideas for operational improvements.


• Uphold Liberis values open, interested, proactive and bright in every interaction.

What we are looking for

• Previous experience in an operations, administrative, or back-office role ideally in financial services or fintech (though not essential).


• Excellent organisational skills with the ability to prioritise and handle multiple tasks in a fast-paced environment.


• Strong attention to detail and a proactive approach to problem-solving.


• Comfortable working with data and numerical information in Excel to support investigations and reporting.


• Skilled in using modern business tools (Salesforce or similar CRM/ops systems).


• Collaborative mindset and a genuine interest in helping colleagues succeed.


• Comfortable working independently during late-shift hours, with the judgement to follow guidance, manage priorities and elevate when needed.

Liberis is an equal opportunities employer. We welcome applications from all candidates, including individuals with disabilities and provide reasonable adjustments as required.