Operations Support Executive - Funding Operations

liberis; Mumbai; On-site; INR 420,000 - 660,000; Full time

Job summary

Liberis is seeking an Operations Support Executive to back the Customer Operations team with essential administrative duties and to ensure a friction-free experience for our merchants.

You will handle payment adjustments with accuracy, coordinate with Sales and Treasury to keep workflows flowing, and look for opportunities to automate tasks while upholding our open, proactive values. The role may include late shifts and independent work when guided.

Qualifications

• Experience in an operations, administrative, or back-office role in financial services or fintech preferred.
• Excellent organisational and multitasking abilities.
• Strong numerical data handling and Excel skills.
• Experience with CRM/ops tools like Salesforce is a plus.

Responsibilities

• Manage operational and administrative tasks to support the Customer Operations team.
• Process payment adjustments and changes with high accuracy.
• Liaise with Sales and Treasury to keep workflows running smoothly.
• Identify opportunities to automate or streamline tasks and share ideas for improvements.
• Uphold Liberis values in every interaction: open, proactive and bright.

Skills

Organisational skills

Attention to detail

Excel/data analysis

CRM systems

Collaboration

Late shift readiness

Tools

Salesforce

Job description

About Liberis:

Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners.Before all else, Liberis is a technology company, connecting finance with small businesses. We use data to help partners understand their customers' real time needs and tech to offer tailor-made funding and financial products. Empowering small businesses to grow and keep their independent spirit alive is central to our vision. Up to now we have funded almost 40,000 small businesses with over $1.5bn - but we believe there is much more to be done.

The Role:

As an Operations Support Executive, you'll provide essential back-office support that keeps our customer-facing teams running smoothly. You'll own administrative tasks and help us spot ways to simplify processes. Your work ensures our merchants enjoy a friction-free experience.

What you'll be doing:

• Manage a variety of operational and administrative tasks to support the Customer Operations team.
• Process payment adjustments and other changes with a high level of accuracy.
• Liaise with internal teams (Sales, Treasury) to close gaps and keep workflows running smoothly.
• Spot opportunities to automate or streamline tasks and share ideas for operational improvements.
• Uphold Liberis values-open, interested, proactive and bright-in every interaction.

What we are looking for:

• Previous experience in an operations, administrative, or back-office role-ideally in financial services or fintech (though not essential).
• Excellent organisational skills with the ability to prioritise and handle multiple tasks in a fast-paced environment.
• Strong attention to detail and a proactive approach to problem-solving.
• Comfortable working with data and numerical information in Excel to support investigations and reporting.
• Skilled in using modern business tools (Salesforce or similar CRM/ops systems).
• Collaborative mindset and a genuine interest in helping colleagues succeed.
• Comfortable working independently during late-shift hours, with the judgement to follow guidance, manage priorities and elevate when needed.

Liberis is an equal opportunities employer. We welcome applications from all candidates, including individuals with disabilities and provide reasonable adjustments as required.