Operations Support (Apprenticeship -12 months)

HSBC Global Services Limited; Mumbai; On-site; INR 120,000 - 180,000; Full time

Job summary

HSBC Global Services Limited in Mumbai invites applications for an Apprenticeship in the GCOO Payment Services team. The one-year program, under the Apprentices Act, 1961, will expose you to capital account operations, regulatory filings, and MIS reporting.

You will work with senior stakeholders, gain automation experience, and contribute to governance and controls. The role emphasizes learning, professional development, and exposure to a global bank environment, with mentorship and potential

Qualifications

• 0–2 years of banking experience.
• Strong communication and stakeholder management skills.
• Familiarity with AI-enabled tools is an advantage.

Responsibilities

• Support daily operations and administration of capital account transactions and regulatory filings.
• Ensure mailbox monitoring and timely responses to avoid escalations.
• Use PowerPoint, Excel and PowerBI to extract data for MIS.
• Coordinate with external vendors to ensure timely completion of activities.
• Support automation within the team.
• Maintain internal control standards and address audit points.
• Implement group compliance policy and manage operational risk.

Skills

People and Stakeholders Management

Strong Communication

Decision making

Thinking and Problem solving

Customer centric approach

Education

Apprenticeship under Apprentices Act

Tools

PowerPoint

Excel

PowerBI

Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking an experinced professional to join the GCOO Payment Services team.

Principal Responsibilities

• Supporting daily operations and administration of capital account transactions and queries - ECB/ODI/FDI/BOLOPO etc , regulatory filings, RBI liaison, customer and business engagement etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.

• Ensure proper mailboxmonitoringandtimelyresponses to avoid any escalations

• Wellversed withusingPowerpoint, Excel,PowerBIand other tools for extracting data for senior management MIS.

• Co-ordinating with external vendors to ensuretimelyandaccuratecompletion of all assigned activities.

• Supporting automation activities within the team

• Maintain HSBC internal control standards, including thetimelyimplementation of internal and external audit points together with any issues raised by external regulators.

• Implement the group compliance policy as applicable to role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during

Role Requirements / Education Qualifications / Certifications / Experience:

This role requires 0-2 years of overall Banking.. Skills required for success are:

• People and Stakeholders Management

• Strong Communication anddecision makingability

• Thinking and Problem solving skills
• Customer centric approach to support business growth

Pro-tip: Familiarity with AI-enabled tools is an advantage

Additional Information

The tenure of the Apprentice will be 1 (one) year as defined under Apprentices Act, 1961 and Apprenticeship Rules 1992 amended from time to time.All Apprentices engaged by the Bank will also be featured in NATS portal as an ‘Apprentice’. By virtue of them being covered under the provisions of the Act, a candidate profile will be created for each apprentice in the NATS portal, which will be available to them for viewing.On completion of the one-year Apprenticeship tenure, a Certificate of Proficiency will be issued to the apprentice by the Govt. of India, as applicable under the Act and the enrollment under the Apprenticeship Act will cease.All other clauses regarding the tenure of engagement as an Apprentice with HSBC will stand as mentioned in the offer letter issued by the Bank at the time of joining.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision‑making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India