Operations Support (Apprenticeship -12 months)

HSBC; Mumbai; On-site; INR 120,000 - 180,000; Full time

Job summary

HSBC India is seeking an experienced professional for an apprenticeship in the GCOO Payment Services team. The one-year tenure under Apprentices Act involves capital account operations, RBI liaison, and regulatory filings, with exposure to automation and MIS.

You will collaborate with vendors and governance processes while developing data-driven insights for senior management. Familiarity with AI-enabled tools is a plus; successful apprentices gain insights into compliance and internal controls

Qualifications

• People and stakeholders management required.
• Strong communication and decision making ability.
• Thinking and problem solving skills.
• Customer centric approach to support business growth.
• Familiarity with AI-enabled tools is an advantage.

Responsibilities

• Supporting daily operations and administration of capital account transactions and queries - RBI, ECB/ODI/FDI, regulatory filings, etc., to achieve efficiency and service levels.
• Ensure proper mailbox monitoring and timely responses to avoid escalations.
• Well versed with PowerPoint, Excel, Power BI for extracting data for MIS for senior management.
• Co-ordinating with external vendors to ensure timely completion of activities.
• Supporting automation activities within the team.
• Maintain internal control standards and address audit points with regulators.
• Implement the group compliance policy and manage operational risk as applicable.

Skills

People and Stakeholders Management

Strong Communication

Decision Making

Thinking and Problem Solving

Customer Centric

Tools

PowerPoint

Excel

Power BI

Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking an experinced professional to join the GCOO Payment Services team.

Principal Responsibilities

• Supporting daily operations and administration of capital account transactions and queries - ECB/ODI/FDI/BOLOPO etc , regulatory filings, RBI liaison, customer and business engagement etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.


• Ensure proper mailbox monitoring and timely responses to avoid any escalations


• Well versed with using Powerpoint, Excel, PowerBI and other tools for extracting data for senior management MIS.


• Co-ordinating with external vendors to ensure timely and accurate completion of all assigned activities.


• Supporting automation activities within the team


• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.


• Implement the group compliance policy as applicable to role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during

Role Requirements / Education Qualifications / Certifications / Experience

• People and Stakeholders Management


• Strong Communication and decision making ability


• Thinking and Problem solving skills


• Customer centric approach to support business growth

Pro-tip : Familiarity with AI-enabled tools is an advantage.

Additional Information

The tenure of the Apprentice will be 1 (one) year as defined under Apprentices Act, 1961 and Apprenticeship Rules 1992 amended from time to time.All Apprentices engaged by the Bank will also be featured in NATS portal as an ‘Apprentice’. By virtue of them being covered under the provisions of the Act, a candidate profile will be created for each apprentice in the NATS portal, which will be available to them for viewing.On completion of the one-year Apprenticeship tenure, a Certificate of Proficiency will be issued to the apprentice by the Govt. of India, as applicable under the Act and the enrollment under the Apprenticeship Act will cease.All other clauses regarding the tenure of engagement as an Apprentice with HSBC will stand as mentioned in the offer letter issued by the Bank at the time of joining.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision‑making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India