Banking Support Analyst

Citi; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Citi in Pune is seeking an Ops Sup Analyst 1 to provide day-to-day operations support, including documentation, record storage, and client communications in coordination with the Core Operations team.

You will liaise with operations staff, relationship managers, and project managers; analyze current and future states of client reports; prepare status updates and steering committee materials; and ensure regulatory compliance and risk management.

Qualifications

• Must have relevant experience in mortgage/loan operations and transaction services.
• Strong documentation and analytical skills are essential.
• Proficient with MS Office and data presentation.

Responsibilities

• Perform business analysis and document current and future states of client reports and advices.
• Provide regular status updates and create steering committee presentations.
• Coordinate with Legal & Compliance for regulatory sign-offs.
• Serve as liaison between operations, relationship managers, project managers, custodians and clients.
• Advise stakeholders on options, risks, costs, priorities and delivery timelines.
• Create training sessions and write UAT scripts.

Skills

Mortgage operations

Loan processing

Transaction services

Powerful communication

Time management

Education

Bachelor’s degree/University degree

Tools

Microsoft Office

Job description

The Ops Sup Analyst 1 is an position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred.
• Strong experience in Mortgage operations, Loan Processing, Transaction services, Payment services, etc.
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Comfortable to work in late-night shift schedule, which is expected to start around 11:30 PM or 12:30 AM. (Rotational Shifts)

Education

• Bachelor’s degree/University degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Core

Job Family

Operations Support

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Loan Operations, Mortgage Operations, Mortgage Process, Payment Services, Transaction Services.

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