Operations Supervisor

Chapman Freeborn Airchartering; Mumbai; On-site; INR 800,000 - 1,100,000; Full time

Benefits offered by this job

LinkedIn Learning access

Professional development opportunities

Diverse international team

Job summary

Chapman Freeborn in Mumbai, India, is seeking an experienced Operations Supervisor to oversee day-to-day activities and ensure timely service delivery across all operations.

You will coordinate with internal teams, clients and suppliers, support process improvements, and mentor Duty Officers to maintain high performance standards in a fast-paced aviation environment. This role offers global exposure and LinkedIn Learning access.

Qualifications

• Minimum 3-5 years of experience in an operations environment (aviation experience preferred).
• Experience supervising or supporting operational teams in a fast-paced environment.
• Strong organisational and problem-solving skills.
• Ability to manage multiple priorities under time-sensitive conditions.
• Excellent communication and stakeholder management skills.
• Strong attention to detail and commitment to operational excellence.
• Team player with a proactive and solution-oriented mindset.

Responsibilities

• Oversee daily operational activities, ensuring tasks are completed accurately and on time.
• Support the implementation and improvement of operational procedures to enhance efficiency.
• Monitor performance, identify inefficiencies, and drive improvement opportunities.
• Coordinate team workload, resources, and coverage to meet business demands.
• Provide guidance and training to Operations / Duty Officers to maintain high standards.
• Ensure compliance with policies, regulatory requirements, and standards.
• Liaise with suppliers, partners, and stakeholders for smooth execution.
• Monitor service quality and resolve issues promptly.
• Maintain strong relationships with clients and internal teams.
• Support business development during non-operational periods, including client engagement and opportunities.

Skills

Operations management

Team supervision

Communication

Stakeholder management

Problem solving

Time management

Attention to detail

Multitasking

Job description

Are you ready to charter your own career?

The runway to success in global aviation begins here…

Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company? We are looking for an experienced Operations Supervisor to join our team in Mumbai, India.

Purpose of Role

• Oversee day-to-day operational activities to ensure efficient, accurate, and timely service delivery across all operations
• Support the implementation and continuous improvement of operational processes, workflows, and team performance
• Coordinate with internal teams, clients, and suppliers to ensure seamless service delivery and maintain high service standards

Responsibilities

• Supervise daily operational activities, ensuring all tasks are completed accurately and within required timeframes
• Support the implementation and improvement of operational procedures to enhance efficiency and consistency
• Monitor operational performance, identify inefficiencies, and elevate improvement opportunities
• Coordinate team workload, resources, and operational coverage to meet business demands
• Provide guidance, training, and support to Operations / Duty Officers to maintain high performance standards
• Ensure compliance with company policies, regulatory requirements, and operational standards
• Liaise with suppliers, partners, and internal stakeholders to ensure smooth operational execution
• Monitor service quality and resolve operational issues in a timely manner
• Maintain strong relationships with clients, suppliers, and internal stakeholders
• Support business development activities during non‑operational periods, including client engagement and identifying new opportunities
• Ensure timely and accurate communication across teams and stakeholders
• Meet operational KPIs related to efficiency, accuracy, and service quality

Qualifications

• Minimum 3-5 years of experience in an operations environment (aviation experience preferred)
• Experience supervising or supporting operational teams in a fast‑paced environment
• Strong organisational and problem‑solving skills
• Ability to manage multiple priorities under time‑sensitive conditions
• Excellent communication and stakeholder management skills
• Strong attention to detail and commitment to operational excellence
• Team player with a proactive and solution‑oriented mindset

What We Offer

• Opportunity to join a global company and be part of a diverse international team
• Professional development and career opportunities
• Unlimited access to thousands of courses on LinkedIn Learning platform

With more than 50 years of experience, the Chapman Freeborn group provides a diverse range of aviation‑related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations, travel partners, and well‑known names from the entertainment business.

Chapman Freeborn is a family member of Avia Solutions Group, a leading global aerospace services group with almost 11.500 professionals, providing state‑of‑the‑art solutions to the aviation industry and beyond.

Chapman Freeborn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.