Operations Quality Manager

Nokia; Chennai District; On-site; INR 3,500,000 - 7,000,000; Full time

Benefits offered by this job

Flexible and hybrid working schemes

Well-being programs

Life insurance to all employees

Learning environment for personal and

NERGs and career growth support

Job summary

The Quality Manager at Nokia in Chennai plays a pivotal role in aligning quality strategy with business goals, leading a QA team, and ensuring compliance with industry standards across the factory.

You will handle customer complaints, oversee product performance governance, and drive corrective actions and process improvements, while collaborating with global stakeholders to foster continuous quality improvement.

Qualifications

• Bachelor's or master's degree in a related field is required.
• Typically 15-20 years of quality management experience in electronics manufacturing.
• B.E. ECE degree is preferred.
• Proficiency in PFMEA and quality tools.
• Experience managing customer relationships from a quality perspective.
• Strong leadership skills to guide Engineers and Technicians.

Responsibilities

• Establish and maintain QA systems across the factory.
• Lead a team of Engineers and Technicians to drive quality improvements.
• Act as customer advocate and handle quality-related complaints.
• Oversee product performance governance and corrective actions.
• Coordinate with global teams to ensure high-quality outcomes.
• Conduct audits and drive systematic shop-floor improvements.
• Review and implement corrective and preventive actions.

Skills

Leadership

Customer focus

Communication

Problem solving

Education

Bachelor's or Master's degree in related field

B.E. ECE

Tools

PFMEA

Job description

Job Description

The Quality Manager at Nokia plays a pivotal role in aligning our quality strategy with business goals while acting as the customer advocate. This position involves managing an effective Quality Assurance system, leading a team to drive strategic improvements, and ensuring compliance with quality standards across the factory. You will handle customer complaints, oversee product performance governance, and implement corrective actions and process enhancements. With a focus on collaboration, you will engage with global stakeholders to ensure high-quality outcomes and foster a culture of continuous improvement within the organization.

How You Will Contribute And What You Will Learn

• Ensure effective quality assurance (QA) systems are implemented and maintained across the factory.
• Engage with customers and key stakeholders to address quality concerns and enhance satisfaction.
• Lead a team of Engineers and Technicians to drive strategic quality improvements.
• Serve as the factory representative for workmanship standards and best practices.
• Conduct audits to identify and drive systematic improvements on the shop floor.
• Oversee the review and implementation of corrective and preventive actions.
• Manage and resolve customer complaints related to factory performance.
• Coordinate with global teams to ensure product field performance governance.

Key Skills And Experience

Must-Have:

• Require bachelor's or master's degree with related field.
• Typically, a minimum 15-20 years of experience in quality management within the electronics manufacturing industry
• Bachelor's degree in Electronics and Communication Engineering (B.E. ECE)
• Proficiency in systematic problem-solving using QA tools like PFMEA
• Experience in managing customer relationships from a quality perspective
• Strong leadership skills to guide a team of Engineers and Technicians

Nice-To-Have:

• IPC standard certification
• TL 9K Auditor qualifications
• Experience with driving corrective and preventive action processes
• Ability to handle customer complaints effectively
• Strong communication skills to engage with global stakeholders

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates.

About The Team

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond