Operations Manager - US Payroll

r3 Consultant; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A staffing and recruiting firm in Pune is seeking an Operations Manager for US Payroll & Billing to lead payroll and billing operations for US clients. This role requires 10+ years of experience and strong knowledge of US payroll processes. The ideal candidate will oversee a team, ensure compliance with regulations, and collaborate closely with stakeholders. This full-time position offers an exciting opportunity to drive process excellence and enhance client satisfaction while working in a dynamic environment.

Qualifications

• 10+ years of overall experience in payroll and billing operations.
• Minimum 5–7 years in US payroll and billing management.
• Strong knowledge of US payroll concepts and tax compliance.

Responsibilities

• Lead payroll processing cycles for US clients.
• Ensure compliance with payroll regulations.
• Manage daily operations of the payroll and billing team.

Skills

Analytical skills

People management

Communication skills

Problem-solving

Attention to detail

Education

Bachelor’s degree in Commerce/Finance/Business

Tools

ADP

QuickBooks

Workday

Excel

Job description

Operations Manager – US Payroll & Billing

Location: Pune

Experience: 10+ years (minimum 5 years in US payroll and billing operations)

Role Summary

The Operations Manager – US Payroll & Billing will lead end‑to‑end payroll and billing operations for US clients, ensuring accurate, compliant and timely processing of payroll, invoicing and reconciliations. The role will manage a team in Pune, drive process excellence, and partner closely with Finance, HR and US stakeholders to maintain high accuracy, compliance and strong client satisfaction.

Key Responsibilities

• Own end‑to‑end US payroll processing cycles (weekly/bi‑weekly/monthly) including data consolidation, calculations, validations and final approvals for US employees/contractors.
• Ensure full compliance with US federal, state and local payroll, tax and wage regulations, staying updated on any statutory changes impacting payroll and billing.
• Oversee US client billing operations: time‑sheet validation, rate application, invoice generation, credit notes, and periodic reconciliations with Finance.
• Implement robust review and audit checks to minimize errors in payroll runs, tax filings and billing outputs; drive root‑cause analysis and corrective actions for recurring issues.
• Manage daily operations of the payroll and billing team in Pune, including workload allocation, SLA tracking, quality monitoring and escalation management.
• Collaborate with US HR, Finance, Client Services and external vendors (payroll platforms, CPAs, etc.) to resolve complex payroll/tax/billing issues.
• Maintain and optimize payroll and billing systems/HRIS/ERP (e.g., ADP, Workday, QuickBooks or similar), ensuring data integrity and process automation.
• Prepare periodic MIS and dashboards on payroll costs, headcount, billing, collections, ageing and variance analysis for management reviews.
• Support month‑end and year‑end activities including GL postings, reconciliations, accruals and audit schedules related to payroll and billing.
• Develop, document and continuously improve standard operating procedures (SOPs), controls and checklists for US payroll and billing processes.
• Lead, coach and mentor the team; drive performance management, training and succession planning within the function.

Required Qualifications & Experience

• Bachelor’s degree in Commerce/Finance/Business or related field; MBA/Professional certification preferred.
• 10+ years of overall experience with at least 5–7 years handling US payroll and client billing operations in a BPO/KPO/IT/Staffing environment.
• Strong working knowledge of US payroll concepts (gross‑to‑net, deductions, benefits, garnishments, overtime), multi‑state taxation and statutory compliance.
• Hands‑on experience with US billing cycles, rate structures (hourly, C2C, C2H, fixed‑fee), credit/debit notes and reconciliations for US clients.
• Prior experience managing an operations team of 8–15 members or more in a fast‑paced environment, with clear SLA/metric ownership.
• Proficiency in payroll and billing systems (e.g., ADP, Paychex, Workday, QuickBooks, SAP/Oracle/NetSuite, or similar) and advanced MS Excel skills.

Skills & Competencies

• Excellent analytical and problem‑solving skills with strong attention to detail and accuracy.
• Strong people management, coaching and conflict‑resolution skills.
• Ability to work in US shift/overlapping hours and manage multiple US stakeholders across time zones.
• Strong communication skills (written and verbal) to interact with US clients, auditors and internal leaders.
• Process‑oriented mindset with a focus on automation, standardization and continuous improvement.

Work Schedule & Location

• Location: Pune
• Willingness to work in US time zones and adjust hours during peak cycles such as month‑end, quarter‑end and year‑end payroll/billing runs.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries: Staffing and Recruiting