Operations Manager - New Gym Opening!

EōS Fitness; Lunglei; On-site; INR 3,707,000 - 6,179,000; Full time

Benefits offered by this job

Free gym membership for you and a plus

Daily Pay available

401(k) with company match

Health, dental, vision, EAP

Professional development options

Job summary

EōS Fitness is seeking an Operations Manager to lead the Service team and drive operational excellence across the gym. You will oversee customer service, staff scheduling, and safety compliance while collaborating with Sales, Fitness, Facilities, and Marketing to boost performance.

You will hire, train, and coach staff, ensuring a superb member experience and adherence to brand standards. A background in fitness is a plus and CPR is required within 30 days.

Qualifications

• 2-3 years of operations management experience
• 3-4 years of customer service experience
• Strong communication skills, both verbally and in writing
• Prior experience or strong interest in the fitness industry is a plus
• Excellent relationship building and influencing skills with people at all levels and in all functions
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills
• Excellent MS Office skills
• Core Values alignment with company culture

Responsibilities

• Lead, coach, and train the Service team to create a fun atmosphere and be the hub for information for members, guests, and staff.
• Hiring, training, scheduling, and supervising staff including kids club, front desk, and janitorial staff.
• Communicate goals, expectations, and procedures to staff; ensure roles and responsibilities are clear.
• Provide constructive feedback to staff on performance with clear, specific language.
• Ensure high-quality customer service by addressing member concerns and managing inquiries.
• Ensure compliance with health and safety regulations and maintain certifications; implement safety protocols.
• Supervise maintenance and cleanliness of the facility; manage equipment and common areas.
• Partner with Sales, Fitness, Facilities and Marketing teams to improve gym performance and uphold brand standards.
• Monitor and order inventory of fitness equipment, cleaning supplies, and retail products.
• Communicate calmly during emergencies to ensure safety and provide updates to staff and members.

Skills

Strong communication skills

Relationship building

Time management

Detail oriented

Tools

MS Office

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym. Beyond greeting and directing members, guests, and team members upon entry, they serve as representatives of our gym's commitment to exceptional service. The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting on gym functionality and cleanliness, partnering with the sales, fitness, facilities, and marketing team to improve overall gym performance and upholding brand standards. Our Operations Manager remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.

Position Purpose

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.

Responsibilities

• Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partners with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being.

Qualifications

• 2-3 years of operations management experience
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• 3-4 years of customer service experience
• Prior experience or strong interest in the fitness industry is a plus
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills.
• Excellent MS Office skills
• And, of course, someone who embraces our Core Values!

Requirements

• Must successfully pass background check.
• CPR certification required within 30 days of hire.
• The Operations Manager must be intimately knowledgeable and up to date on all current company policies and SOP's to ensure the adherence to such policies and standard operating procedures
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from data base or email system.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Salary Pay Range

$65,000—$65,000 USD

Benefits And Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training, and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered - access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
• 401(k) + Company matching!*
• Personal education growth options with Sophia Learning.
• Based on eligibility of tenure and full-time vs. part-time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

EEO is The Law - click here for more information

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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