Operations Manager-Medical Coding-Indore

Annova Solutions India; Indore District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Annova Solutions India is seeking an Operations Manager/Senior Operations Manager to lead day-to-day medical coding operations, ensuring productivity, quality, and client SLA delivery. You will manage large teams, optimize performance, and serve as a key link between senior leadership and operations.

Responsibilities include driving productivity, monitoring SLAs, maintaining HIPAA compliance, and leading continuous improvement initiatives.

Qualifications

• Bachelor’s degree in Life Sciences, Healthcare, Pharmacy or Nursing.
• Master’s degree in healthcare management, Hospital Administration, or Business Administration (MBA) preferred.
• Medical Coding certification (CPC / CCS / CIC) preferred.

Responsibilities

• Own complete delivery of assigned medical coding processes/accounts across shifts and locations.
• Translate client SLAs, quality benchmarks, and productivity targets into daily execution plans.
• Ensure uninterrupted operations through manpower planning, workload distribution, and shift coverage.
• Monitor volumes, backlogs, and capacity to proactively mitigate delivery risks.
• Act as the primary operational escalation point and ensure timely resolution of delivery issues.
• Drive achievement of productivity, accuracy, and utilization targets in line with business plans.
• Monitor SLA, TAT, and throughput metrics to prevent revenue leakage and penalties.
• Identify cost optimization opportunities through staffing, cross-skilling, and utilization control.
• Support budget adherence by managing overtime, shrinkage, and resource allocation.
• Ensure strict adherence to coding guidelines (ICD-10-CM, CPT, HCPCS) and client-specific rules.
• Review audit scores, error trends, defect leakage, and rework analysis; drive targeted coaching.
• Partner with Quality and Training teams to drive calibration and training sessions.
• Implement CAPA plans to sustain quality improvements; ensure HIPAA compliance and data security.
• Support audits; ensure timely closure of audit observations.
• Participate in client calls, governance reviews, and operational discussions.
• Prepare and present MIS, dashboards, and performance narratives to clients and leadership.
• Manage day-to-day client expectations and ensure transparency in delivery updates.
• Handle operational escalations professionally and maintain client confidence.
• Support new client onboarding, scope changes, and transition activities.
• Lead, mentor, and develop Team Leads, Assistant Managers, and frontline supervisors.
• Conduct regular reviews, coaching, and capability assessments.
• Drive employee engagement and retention initiatives.
• Identify training needs and coordinate with Training teams for skill enhancement.
• Assist in hiring, onboarding, and certification planning for coding teams.

Skills

Leadership

People management

Stakeholder management

Education

Bachelor’s degree in Life Sciences/Healthcare/Nursing

Master’s degree in Healthcare Management/MBA preferred

Medical Coding certification (CPC/CCS/CIC) preferred

Job description

Job Description:

Role Summary

The Operations Manager / Senior Operations Manager is responsible for leading day-to-day medical coding operations, ensuring delivery excellence across productivity, quality, compliance, and client SLAs. The role involves managing large teams, improving performance, and acting as a key link between senior leadership and operations teams.

Key Responsibilities

1. End-to-End Operational Ownership

• Own complete delivery of assigned medical coding processes/accounts across shifts and locations
• Translate client SLAs, quality benchmarks, and productivity targets into daily execution plans
• Ensure uninterrupted operations through effective manpower planning, workload distribution, and shift coverage
• Monitor volumes, backlogs, and capacity to proactively mitigate delivery risks
• Act as the primary operational escalation point and ensure timely resolution of delivery issues

2. Productivity, SLA & Financial Control

• Drive achievement of productivity, accuracy, and utilization targets in line with business plans
• Monitor SLA, TAT, and throughput metrics to prevent revenue leakage and penalties
• Identify cost optimization opportunities through efficient staffing, cross-skilling, and utilization control
• Support budget adherence by managing overtime, shrinkage, and resource allocation.

3. Quality & Compliance Management

• Ensure strict adherence to ICD-10-CM, CPT, HCPCS, payer-specific, and clientdefined coding guidelines
• Review audit scores, error trends, defect leakage, and rework analysis on a continuous basis
• Partner with Quality and Training teams to drive targeted coaching, refresher training, and calibration sessions
• Implement and track Corrective and Preventive Action (CAPA) plans to sustain quality improvements
• Ensure compliance with HIPAA, PHI handling, and internal data security policies
• Support internal, external, and client audits; ensure timely closure of audit observations

4. Client & Stakeholder Engagement

• Participate in regular client calls, governance reviews, and operational discussions
• Prepare and present accurate MIS, dashboards, and performance narratives to clients and leadership
• Manage day-to-day client expectations and ensure transparency in delivery updates
• Handle operational escalations professionally and maintain high client confidence
• Support new client onboarding, scope changes, and transition activities

5. People Leadership & Workforce Management

• Lead, mentor, and develop Team Leads, Assistant Managers, and frontline supervisors
• Conduct regular performance reviews, coaching sessions, and capability assessments
• Drive employee engagement, motivation, and retention initiatives
• Identify training needs and coordinate with Training teams for skill enhancement
• Support hiring, onboarding, and certification planning for coding teams
• Build a strong succession pipeline and promote internal talent growth

6. MIS, Analytics & Governance

• Review daily, weekly, and monthly operational MIS and dashboards
• Analyze trends across quality, productivity, attrition, and utilization
• Provide data-driven insights and action plans to senior leadership
• Ensure accuracy, consistency, and timeliness of reporting

7. Process Excellence & Continuous Improvement

• Identify opportunities for process simplification, standardization, and efficiency improvement
• Lead continuous improvement initiatives using Lean, Six Sigma, or best-practice frameworks
• Ensure SOPs, workflows, and process documentation are current and followed
• Collaboration with Technology teams for automation and tool-based improvements

8. Risk Management & Business Continuity

• Identify operational, quality, and compliance risks proactively
• Develop mitigation plans to ensure delivery continuity during high volumes or attrition
• Support business continuity planning and disaster recovery readiness

Requirements

Eligibility & Experience:

• Bachelor’s degree in Life Sciences, Healthcare, Pharmacy or Nursing.
• Master’s degree in healthcare management, Hospital Administration, or Business Administration (MBA) preferred.
• Medical Coding certification (CPC / CCS / CIC) preferred.
• 10+ years of experience in US Healthcare / Medical Coding operations.
• 3-6+ years in a managerial role such as OM / SOM/AM.
• Proven experience managing large-scale, multi-client medical coding operations.
• Demonstrated capability in leading 150+ FTE organizations through multi-layer leadership structures

Requirements: