Operations Manager II - Sales

Concentrix Corporation; Bengaluru; Sur place; INR 1 500 000 - 2 500 000; Plein temps

Résumé du poste

Concentrix Corporation in Bengaluru is seeking an Operations Manager II - Sales to lead sales operations and performance management. The role focuses on monitoring KPIs, driving process improvements, and coordinating with leadership across teams to optimize revenue and customer outcomes.

The position requires 5-8+ years in Sales Operations or Analytics and a total of 10+ years work experience, with a bachelor's degree in Business Administration or related fields.

Qualifications

• 5-8+ years in Sales Operations or Analytics.
• 10+ years total experience.
• Experience with B2B and Consumer sales.

Responsabilités

• Monitor and analyze sales performance metrics, KPIs, and productivity indicators.
• Standardize and streamline sales processes to improve efficiency.
• Collaborate with client leadership and operations teams to share insights.
• Track customer experience metrics and drive improvements across sales activities.

Connaissances

Sales Performance Management

Process Improvement

Stakeholder Management

Excel

Communication

Presentation

Formation

Bachelor's degree in Business Administration

Description du poste

## Operations Manager II - SalesApply: IND Bangalore - 2nd Floor Divyasree Towers Bannerghatta Main Road: Full time: Posted Today: End Date: October 30, 2026 (22 days left to apply): R1770569Job Title:Operations Manager II - SalesJob DescriptionROLE:- **Sales Manager** DESIGNATION:- **Operations Manager** - **Sales**LOCATION:- **Bangalore** YEARS OF EXPERIENCE:- 5-8+ years relevant experience in Sales Operations and 10 years as overall experience. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.**Role and Key Responsibilities:****Sales Performance Management*** Monitor and analyze sales performance metrics, KPIs, and productivity indicators.* Identify trends, opportunities, and risks impacting sales performance.* Develop performance dashboards and executive reporting for leadership reviews.* Conduct regular business reviews and recommend improvement actions.**Process Optimization*** Standardize and streamline sales processes to improve efficiency.* Identify operational gaps and implement scalable solutions.* Lead process improvement initiatives focused on productivity, conversion, and customer experience.* Establish governance mechanisms and operational controls.**Stakeholder Management*** Collaborate with Client Leadership, Operations, and Training teams.* Communicate performance insights and action plans to senior stakeholders.**Customer experience metrics*** Monitor and drive key customer experience metrics, including CSAT, CES, Customer Retention, Churn Rate, Repeat Contact Rate, and Complaint Rate.* Analyze the relationship between sales activities and customer satisfaction outcomes.* Track customer journey performance to identify friction points impacting conversion, retention, and loyalty.* Partner with Customer Success, Service Operations, and Quality teams to implement customer-centric improvements.* Lead root cause analysis for customer complaints, escalations, and negative feedback trends.* Establish governance around customer experience KPIs and ensure accountability across sales teams.**Key Skills and Knowledge:*** 5-8+ years of experience in Sales Operations, Revenue Operations, Business Operations, or Analytics.* Experience supporting B2B and Consumer sales organizations.* Proven experience in reporting, planning, and performance management.**Required Skills*** Sales Performance Management* Process Improvement* Stakeholder Management* Excel, Strong communication and presentation skills**Education Qualification**:* Bachelor's degree in Business Administration, Operations, Analytics, or related and relevant experience.**Disclaimer**:-'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'