Manager I, WFM Real Time Management

Concentrix Corporation; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Concentrix in Bengaluru is seeking a Manager I, WFM Real Time Management to lead a team of analysts and drive real-time workforce decisions. The role requires 4–5 years of experience, strong data skills, and collaboration with product and cross-functional teams to optimize Expert Network capacity and occupancy for premium service delivery.

Qualifications

• Graduation required.
• Strong analytical and statistical background.
• Experience in querying and manipulating large data sets.

Responsibilities

• Build and lead a team of business analysts for WFM Real Time Management.
• Act as Bangalore site ambassador for Customer Success Modern Operations.
• Develop data-driven insights to optimize capacity decisions and performance.

Job description

## Manager I, WFM Real Time ManagementApply: IND Bangalore: Full time: Posted Today: End Date: October 20, 2026 (20 days left to apply): R1763269Job Title:Manager I, WFM Real Time ManagementJob Description**ROLE:** 8A, Manager I, WFM Real Time Management**DESIGNATION :**Manager I, WFM Real Time Management**LOCATION : Bangalore, India****YEARS OF EXPERIENCE :** 4-5 YearsConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.**Role And Key Responsibilities*** Build and lead a team of contracted business analysts, providing leadership, direction, and guidance.* Act as the Bangalore site ambassador for the Customer Success Modern Operations organization* Develop data-driven insights to drive Expert Network capacity decisions and improve business outcomes.* Technical understanding of upstream workforce management (WFM) value chain to own the comprehensive handoff and explanation of the capacity waterfall* Collaborate with product management and development teams to contribute to an AI Powered E2E WFM Platform* Manage operational effectiveness of data mining, statistical analysis, and predictive modeling programming activities.* Partner with cross-functional teams to initiate, lead, or contribute to large-scale/complex strategic projects.* Act as a thought partner to senior leaders to prioritize/scope projects, provide recommendations, and evangelize data-driven business decisions in support of strategic goals.* Optimize Expert occupancy to match premium customer service with optimal internal productivity and cost management.* Partner closely with all Expert Network teams to make critical decisions about where we invest our efforts, understanding the impact of our business, defining key success metrics, and core segmentations.* Influence team's roadmap by sharing findings with the rest of the company, and driving and verifying change in our Expert Network outcomes.**Qualifications*** Innovative and disruptive technology leader solving long term strategic outcomes* Proven ability to apply scientific methods to solve real-world problems* Strong business and product sense: delight in shaping vague questions into well-defined analyses and success metrics that drive business decisions* Excellent communication skills: able to lead initiatives across multiple work streams and communicate findings with leadership teams* Knowledge to translate quantitative findings into actionable insights and influence business decisions* Ability to draw on experience to identify where data can have the most impact and clearly communicate findings and recommendations to partner teams* Ability to turn ambiguous questions and problems into clear deliverables and insights* Experience in querying and manipulating large data sets* Ability to make trade offs between speed and accuracy wisely* Strong background in statistical analysis, programming, and experimentation**Education**: Graduation**Disclaimer**:-'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authoritie'Location:IND Bangalore - Ecospace Bus ParkLanguage Requirements:Time Type:Full time