Operations Manager -Digital Marketing & Client Delivery

Devesh Digital Creations; Hyderabad; On-site; INR 300,000 - 400,000; Full time

Job summary

Devesh Digital Creations is seeking an experienced Operations Manager to oversee the day-to-day running of our digital marketing agency in Hyderabad. You will coordinate between clients and internal teams to ensure timely, high-quality delivery and robust process management.

The role requires strong leadership, exceptional communication, and hands-on expertise in managing multiple client projects simultaneously.

Qualifications

• Experience leading day-to-day operations in a digital marketing agency.
• Ability to coordinate multiple internal teams and clients.

Responsibilities

• Manage day-to-day operations of the digital marketing agency.
• Coordinate with internal teams including Digital Marketing, Social Media, Graphic Design, Video Editing, SEO, Website Development and Content.
• Assign tasks, set priorities and monitor team progress.
• Track project timelines, deadlines and client deliverables.
• Ensure all client work is delivered on time and with the required quality.
• Coordinate between clients and internal teams to ensure clear understanding of requirements.
• Follow up with clients for requirements, feedback, approvals and pending information.
• Manage client requests, revisions and operational escalations.
• Monitor multiple client projects simultaneously.
• Conduct regular follow-ups with team members and ensure pending tasks are completed.
• Identify operational bottlenecks and take corrective action.
• Create and improve internal workflows, processes and SOPs.
• Maintain daily/weekly project and operational reports.
• Conduct quality checks before important client deliverables are shared.
• Escalate critical issues to management and provide practical solutions.
• Improve team productivity, accountability and turnaround time.
• Use AI tools and automation to improve operational efficiency and reduce repetitive work.

Skills

Operations Management

Project Management

Team Management

Client Management

Client Servicing

Project Coordination

Task & Deadline Management

Process Management

SOP & Workflow Management

Quality Control

Reporting & Documentation

Problem Solving

Excellent Communication Skills

Time Management

Multitasking

Tools

ChatGPT

Claude

Google Gemini

Notion AI

Make.com

n8n

Zapier

Job description

Operations Manager Digital Marketing & Client Delivery

URGENT HIRING | IMMEDIATE JOINER PREFERRED

We are looking for an experienced and highly organized Operations Manager to manage the day‑to‑day operations of our Digital Marketing Agency and ensure smooth coordination between clients, teams and management.

The candidate will be responsible for team coordination, project management, client communication, task allocation, delivery tracking, quality control and process management.

Key Responsibilities

• Manage day-to-day operations of the digital marketing agency.
• Coordinate with internal teams including Digital Marketing, Social Media, Graphic Design, Video Editing, SEO, Website Development and Content.
• Assign tasks, set priorities and monitor team progress.
• Track project timelines, deadlines and client deliverables.
• Ensure all client work is delivered on time and with the required quality.
• Coordinate between clients and internal teams to ensure clear understanding of requirements.
• Follow up with clients for requirements, feedback, approvals and pending information.
• Manage client requests, revisions and operational escalations.
• Monitor multiple client projects simultaneously.
• Conduct regular follow-ups with team members and ensure pending tasks are completed.
• Identify operational bottlenecks and take corrective action.
• Create and improve internal workflows, processes and SOPs.
• Maintain daily/weekly project and operational reports.
• Conduct quality checks before important client deliverables are shared.
• Escalate critical issues to management and provide practical solutions.
• Improve team productivity, accountability and turnaround time.
• Use AI tools and automation to improve operational efficiency and reduce repetitive work.

Required Skills

• Operations Management
• Project Management
• Team Management
• Client Management
• Client Servicing
• Project Coordination
• Task & Deadline Management
• Process Management
• SOP & Workflow Management
• Quality Control
• Reporting & Documentation
• Problem Solving
• Excellent Communication Skills
• Time Management
• Multitasking

Digital Marketing Knowledge

The candidate should have a good understanding of digital marketing agency workflows, including:

• Social Media Marketing
• Content & Creative Production
• Graphic Design
• Video / Reels
• SEO
• Google Ads / Meta Ads
• Website Development
• Lead Generation
• Client Reporting

Expert‑level knowledge of every digital marketing service is not required. However, the candidate must understand how different teams work together to deliver client projects.

AI & Automation

Experience using AI and automation tools such as ChatGPT, Claude, Google Gemini, Notion AI, Make.com, n8n, Zapier or similar tools will be an advantage.

The candidate should be willing to use AI and automation to improve team productivity, task tracking, reporting, communication and operational efficiency.

Candidate Profile

We are looking for someone who:

• Has strong leadership and team coordination skills.
• Can manage multiple clients and projects simultaneously.
• Takes ownership of tasks and follows through until completion.
• Is proactive in identifying and solving problems.
• Has excellent communication and follow‑up skills.
• Can work effectively in a fast‑paced digital marketing environment.
• Can handle deadlines and pressure professionally.
• Is highly organized and process‑oriented.
• Can coordinate effectively between management, clients and internal teams.

Experience

35 years of relevant experience, preferably in a Digital Marketing Agency, Advertising Agency, Creative Agency, Marketing Company or similar client‑service environment.

Experience managing multiple clients and cross‑functional teams will be strongly preferred.

Immediate Joining

Immediate joiners are strongly preferred.

Candidates who can join within 7–15 days are encouraged to apply.

Important

This is a hands‑on Operations Manager role.

We are looking for someone who can take ownership of daily operations, team coordination, client requirements, project delivery, follow‑ups, quality control and process improvement.

The ideal candidate should be an execution‑focused manager who can ensure that work moves smoothly from requirement planning execution review approval delivery.

Location: Hyderabad
Work Mode: In Office
Employment: Full Time, Permanent
Salary: 3,00,000 – 4,00,000 per annum