Operations Manager

TP; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

TP is seeking an Operations Manager with extensive BFSI operations experience, focusing on AML, KYC/CDD, and risk & compliance. The role emphasizes leading large teams, driving process improvements, and ensuring regulatory compliance within a fast-paced BPO environment.

The candidate will oversee daily operations, stakeholder management, and quality metrics, delivering business outcomes and enhancing customer experience through process transformation initiatives.

Qualifications

• 3+ years of experience in a similar role.
• Proficiency with Microsoft Office.
• Strong organizational and communication skills.
• Strong ability to multitask.
• Comfort working with multiple groups within business.

Responsibilities

• Establish and maintain business standards for accuracy, productivity and reliability
• Manage the daily functions of the business
• Prepare annual performance review and reevaluate processesEnsure regulatory, compliance and legal rules are followed
• Manage budget to align with goals of business

Skills

AML & KYC Operations

CDD / EDD Review

Transaction Monitoring

Client & Stakeholder Management

Process Improvement

Quality Assurance & Audit Readiness

SLA/KPI Management

Regulatory Compliance

BPO Operations Management

Job description

Operations Manager with extensive experience in BFSI operations, AML, KYC/CDD, Due Diligence, Transaction Monitoring, Risk & Compliance, and BPO service delivery. Proven expertise in team leadership, process improvement, stakeholder management, regulatory compliance, and operational excellence.

Experienced Operations Manager with a strong background in Banking, Financial Services & Insurance (BFSI), Anti-Money Laundering (AML), Know Your Customer (KYC), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and BPO operations. Skilled in managing large teams, driving productivity, ensuring regulatory compliance, improving quality metrics, handling client relationships, and leading process transformation initiatives. Demonstrated success in achieving operational targets, reducing risks, enhancing customer experience, and delivering business outcomes in fast-paced environments.

Key Skills

• AML & KYC Operations
• CDD / EDD Review
• Transaction Monitoring
• Client & Stakeholder Management
• Process Improvement (Lean/Six Sigma)
• Quality Assurance & Audit Readiness
• SLA/KPI Management
• Regulatory Compliance
• BPO Operations Management

Responsibilities

• Establish and maintain business standards for accuracy, productivity and reliability
• Manage the daily functions of the business
• Prepare annual performance review and reevaluate processesEnsure regulatory, compliance and legal rules are followed
• Manage budget to align with goals of business

Qualifications

• 3+ years of experience in a similar role
• Proficiency with Microsoft Office
• Strong organizational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within business