Operations Manager

Bajaj Life Insurance Limited; Madurai District, Chennai District; On-site; INR 250,000 - 450,000; Full time

Job summary

Bajaj Life Insurance Limited in India is seeking a candidate to maintain and update customer databases and policy details, while handling renewals and servicing activities. This role requires clear communication and careful data handling within our policy systems.

The successful candidate will engage with walk-in customers, support branch operations, and coordinate with internal teams to ensure smooth service delivery.

Qualifications

• Fresh graduates with basic computer skills and a willingness to learn.
• Proficiency in Microsoft Excel is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Maintain and update customer databases on a daily basis.
• Update and manage customer policy details in the system accurately.
• Contact customers regarding policy renewals and related servicing activities.
• Handle walk-in customer interactions and resolve policy-related queries.
• Ensure timely and accurate processing of operational tasks.
• Support branch operations and maintain service quality standards.
• Coordinate with internal teams to ensure seamless customer service delivery.

Skills

Microsoft Excel

Communication

Customer focus

Problem solving

Attention to detail

Job description

Role & responsibilities

• Maintain and update customer databases on a daily basis.
• Update and manage customer policy details in the system accurately.
• Contact customers regarding policy renewals and related servicing activities.
• Handle walk-in customer interactions and resolve policy-related queries.
• Ensure timely and accurate processing of operational tasks.
• Support branch operations and maintain service quality standards.
• Coordinate with internal teams to ensure seamless customer service delivery.

Preferred candidate profile

• Good knowledge of Microsoft Excel.
• Strong communication and interpersonal skills.
• Customer-centric approach and problem-solving ability.
• Ability to work with accuracy and attention to detail.
• Fresh graduates are encouraged to apply.
• Age should be below 25 years.