Operations Manager

Paisly Solutions Pvt Ltd; Kolkata District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Paisly Solutions Pvt Ltd in Kolkata is seeking an experienced Operations Manager to oversee payment gateway operations, focusing on Merchant Onboarding, reconciliation, settlements, and chargebacks. You will ensure smooth transaction processing, verify KYC/KYB, manage risk checks, and coordinate with banks and partners.

The role requires strong analytical abilities, stakeholder management, and the ability to lead a fast-paced fintech operations team.

Qualifications

• Strong experience in Payment Gateway / Fintech Operations.
• Hands-on experience in Merchant Onboarding, KYC/KYB, Reconciliation, Settlement, Refunds, and Chargebacks.
• Good understanding of UPI, Cards, Net Banking, Wallets, Payment Aggregators, and Acquiring Banks.
• Strong knowledge of transaction lifecycle and payment processing.
• Excellent analytical and problem-solving skills.
• Strong knowledge of MS Excel / Google Sheets and MIS reporting.
• Excellent communication and stakeholder-management skills.
• Ability to manage a team and work in a fast-paced environment.

Responsibilities

• Manage day-to-day Payment Gateway Operations and ensure smooth transaction processing.
• Lead the Merchant Onboarding process, including KYC/KYB, document verification, risk checks, and activation.
• Coordinate with Sales, Risk, Compliance, Technology, Finance, and Banking/Acquiring partners.
• Manage daily transaction reconciliation between payment gateway, acquiring banks, merchants, and internal systems.
• Monitor settlements, refunds, reversals, failed transactions, and pending transactions.
• Manage and resolve chargebacks and disputes, including documentation, representment, and timely responses.
• Track and minimize chargeback ratios and operational losses.
• Prepare and review daily, weekly, and monthly MIS and operational reports.
• Monitor transaction-related issues and ensure timely resolution within defined TATs.
• Coordinate with acquiring banks and payment partners for transaction, settlement, and reconciliation-related issues.
• Identify operational gaps and implement processes to improve efficiency and reduce errors.
• Establish and monitor SOPs, controls, and operational processes.
• Lead and mentor the Operations team and allocate daily responsibilities.
• Escalate critical transaction, settlement, fraud, and chargeback issues to senior management.
• Ensure compliance with applicable internal policies and payment industry requirements.

Skills

Merchant Onboarding

Reconciliation

Settlement

Chargebacks

Transaction Operations

KYC/KYB

MS Excel

Google Sheets

MIS reporting

Stakeholder management

Team leadership

Tools

MS Excel

Google Sheets

Job description

Company Description Paisly Solutions provides cutting-edge financial solutions designed to help businesses succeed in the digital payments landscape. The company combines deep industry expertise with technological innovation to offer payment processing, reconciliation, and consulting services tailored to diverse client needs. Its end-to-end payment solutions, powered by robust APIs and advanced analytics, support operational optimization and cost reduction. Paisly Solutions focuses on enabling seamless, secure transactions while helping organizations modernize and streamline their payment operations.

Here’s a professional LinkedIn-ready JD focused on Merchant Onboarding, Reconciliation, and Chargeback Management:

Hiring: Operations Manager – Payment Gateway / Fintech

Experience: 5–10 Years

Industry: Fintech / Payment Gateway

Employment Type: Full-Time

Location: Kolkata.

We are looking for an experienced Operations Manager to lead and manage payment gateway operations, with strong expertise in Merchant Onboarding, Reconciliation, Settlement, Chargebacks, and Transaction Operations.

Key Responsibilities

• Manage day-to-day Payment Gateway Operations and ensure smooth transaction processing.
• Lead the Merchant Onboarding process, including KYC/KYB, document verification, risk checks, and activation.
• Coordinate with Sales, Risk, Compliance, Technology, Finance, and Banking/Acquiring partners.
• Manage daily transaction reconciliation between payment gateway, acquiring banks, merchants, and internal systems.
• Monitor settlements, refunds, reversals, failed transactions, and pending transactions.
• Manage and resolve chargebacks and disputes, including documentation, representment, and timely responses.
• Track and minimize chargeback ratios and operational losses.
• Prepare and review daily, weekly, and monthly MIS and operational reports.
• Monitor transaction-related issues and ensure timely resolution within defined TATs.
• Coordinate with acquiring banks and payment partners for transaction, settlement, and reconciliation-related issues.
• Identify operational gaps and implement processes to improve efficiency and reduce errors.
• Establish and monitor SOPs, controls, and operational processes.
• Lead and mentor the Operations team and allocate daily responsibilities.
• Escalate critical transaction, settlement, fraud, and chargeback issues to senior management.
• Ensure compliance with applicable internal policies and payment industry requirements.

Required Skills

• Strong experience in Payment Gateway / Fintech Operations.
• Hands‑on experience in Merchant Onboarding, KYC/KYB, Reconciliation, Settlement, Refunds, and Chargebacks.
• Good understanding of UPI, Cards, Net Banking, Wallets, Payment Aggregators, and Acquiring Banks.
• Strong knowledge of transaction lifecycle and payment processing.
• Excellent analytical and problem‑solving skills.
• Strong knowledge of MS Excel / Google Sheets and MIS reporting.
• Excellent communication and stakeholder‑management skills.
• Ability to manage a team and work in a fast‑paced environment.

Preferred Candidates

Candidates with experience in Payment Gateway, Payment Aggregator, Fintech, Banking, NBFC, or Digital Payments will be preferred.

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