Project And Operations Lead

Tapits Technologies; Indore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tapits Technologies is seeking a dynamic professional for Operations & Banking Alliances in the fintech domain. You will manage end-to-end operations for POS, UPI, and CMS products, onboard and support merchants and partners, and monitor transaction flow and settlements.

The ideal candidate has 4–8 years in fintech operations, excellent communication and stakeholder management skills, and hands-on experience with Excel, MIS reporting, and related tools.

Qualifications

• Bachelors degree in Business Administration, Finance, or Operations.
• 4–8 years of fintech operations and alliance management experience.
• Strong understanding of POS Operations, UPI ecosystem, and CMS.
• Proficient in Excel, MIS reporting, and operational tools.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage end-to-end operational processes for POS, UPI, and CMS products.
• Onboard, deploy, activate, and support merchants and partners.
• Monitor transaction flow, reconciliation, settlement, and issue resolution.
• Coordinate with sales, tech, compliance, and customer support.
• Maintain MIS reports, dashboards, and performance tracking.
• Ensure compliance with fintech guidelines and audit readiness.

Skills

POS Operations

UPI Ecosystem

CMS

Merchant onboarding

MIS reporting

Excel

Stakeholder management

Communication

Operational tools

Analytical thinking

Education

Bachelor's degree in Business Administration/Finance/Operations

Job description

About the Role

We are looking for a dynamic and result-oriented professional for the role of Operations & Banking Alliances in the fintech domain. The candidate will be responsible for managing operational activities, strategic partnerships, merchant support, and alliance management across products such as POS, UPI, and CMS solutions. The ideal candidate should possess strong coordination, analytical, and relationship management skills with hands-on experience in fintech operations.

Key ResponsibilitiesOperations Management

• Manage end-to-end operational processes related to POS, UPI, and CMS products.
• Ensure smooth onboarding, deployment, activation, and support for merchants and partners.
• Monitor transaction flow, reconciliation, settlement, and issue resolution.
• Coordinate with internal teams including sales, tech, compliance, and customer support.
• Maintain operational MIS reports, dashboards, and performance tracking.
• Identify process gaps and implement operational improvements for better efficiency.

Alliance & Partnership Management

• Build and maintain strong relationships with banks, aggregators, vendors, and strategic partners.
• Coordinate with alliance partners for onboarding, integration, and operational support.
• Drive partner engagement and ensure seamless execution of joint initiatives.
• Support expansion of POS and UPI network through strategic collaborations.
• Handle escalation management and ensure timely resolution for partners.

Compliance & Process Management

• Ensure adherence to fintech operational guidelines and compliance standards.
• Maintain proper documentation and audit readiness for operational activities.
• Work closely with stakeholders to ensure smooth execution of processes and policies.

Required Skills & Qualifications

• Bachelors degree in Business Administration, Finance, Operations, or related field.
• 4–8 years of experience in fintech operations and alliance management.
• Strong understanding of: POS Operations
• UPI Ecosystem
• CMS (Cash Management Services)
• Merchant onboarding & settlement process
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Excel, MIS reporting, and operational tools.
• Ability to manage multiple stakeholders and work in a fast-paced environment.

Preferred Candidate Profile

• Experience working with fintech companies, payment aggregators, or banking ecosystems.
• Knowledge of merchant acquiring business and digital payment solutions.
• Strong coordination and execution capabilities.
• Ability to drive operational excellence and partner satisfaction.

What We Offer

• Opportunity to work in a fast-growing fintech environment.
• Exposure to strategic alliances and digital payment ecosystems.
• Career growth and leadership opportunities.
• Collaborative and innovation-driven work culture.