Operations Manager

Taskus; Gurugram District; On-site; INR 800,000 - 1,500,000; Full time

Job summary

TaskUs is seeking an Operations Manager to lead a team focused on delivering excellent customer experiences. You will drive KPI performance, develop staff, and ensure the department meets targets while maintaining strong client relations.

The role requires at least three years in customer experience operations, with demonstrated leadership, empathy, and strong communication vertically and laterally. A dynamic, fast-paced environment awaits.

Qualifications

• Experience as a manager with at least 3 years in customer experience operations.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to analyze data, multitask, and lead a team to meet targets.

Responsibilities

• Lead and manage KPI performance for the department.
• Develop and coach team members to reach their potential.
• Build trust with employees and clients; foster strong working relationships.

Skills

Interpersonal skills

Verbal & written communication

Empathy

Leadership

People management

Education

Bachelor's degree in relevant field

Job description

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch.

Come on now, we need your full attention because its time to imagine what its like being an Operations Manager.

Imagine yourself going to work with one thing on your mind: that in most companies, its all about the KPIs but in TaskUs its all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.

As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target.

As a leader, you must also gain the trust and respect of your employees because lets face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time.

Requirements:

So, what is it were looking for?

• Since this is an Operations Manager post, wed need someone who already has the skills to even call themselves a Manager. Were looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
• Someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in a customer experience operations and management.
• We need someone who is responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data.