Operations Manager

Aesthetix Spaces Llp; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Aesthetix Spaces Llp in Bengaluru seeks an Operations & Team Manager to ensure all departments run smoothly according to SOPs and timelines. You will not handle execution work; your role is to coordinate projects, people, and processes, and act as the main escalation and reporting point.

You will lead daily standups, monitor performance, assign tasks, and drive timely decision making. The position focuses on governance, escalation resolution, and clear communication with management to keep

Qualifications

• Process-oriented thinker.
• Calm and solution-focused.
• High accountability.
• Interior project workflow understanding
• KPI and performance monitoring.

Responsibilities

• SOPs & Process Management: Ensure all teams follow our SOPs and defined workflows.
• Project & Timeline Tracking: Track project milestones & deadlines. Ensure work progresses as planned without delays.
• Team Progress Monitoring: Track individual performance, productivity, and accountability. Identify gaps and support improvement.
• Task Assignment & Coordination: Assign tasks to respective teams. Ensure responsibilities are clearly defined and completed.
• Issue Resolution & Escalation: Handle internal or client escalations. Assign issues to the right team and ensure quick resolution.
• Agile Management & Reporting: Conduct daily standups, sprint planning, and reviews. Identify bottlenecks and remove blockers. Report overall project and team status to higher management regularly.

Skills

Process management

Escalation handling

KPI monitoring

Job description

We are looking for an Operations & Team Manager to ensure all departments run smoothly as per our SOPs and timelines. You will not handle execution work — your only responsibility is to ensure everything is running properly: projects, people, and processes. You will be the go-to person for escalation, coordination, tracking, & management reporting.

What we expect you to do (Team & Process Management)

• SOPs & Process Management: Ensure all teams follow our SOPs and defined workflows.
• Project & Timeline Tracking: Track project milestones & deadlines. Ensure work progresses as planned without delays.
• Team Progress Monitoring: Track individual performance, productivity, and accountability. Identify gaps and support improvement.
• Task Assignment & Coordination: Assign tasks to respective teams. Ensure responsibilities are clearly defined and completed.
• Issue Resolution & Escalation: Handle internal or client escalations. Assign issues to the right team and ensure quick resolution.
• Agile Management & Reporting: Conduct daily standups, sprint planning, and reviews. Identify bottlenecks and remove blockers. Report overall project and team status to higher management regularly.

Qualifications — the A.S.K framework

• Process-oriented thinker
• Calm and solution-focused
• High accountability

Skills

• Process management
• Escalation handling

Knowledge

• Interior project workflow understanding
• KPI and performance monitoring