Operations Manager

EXL Talent Acquisition Team; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

EXL Talent Acquisition Team in Bengaluru is seeking an experienced Accounts Receivable professional to manage monthly billing, reconciliations, and client communications. You will draft invoices, reconcile actuals against pre-bills, and ensure timely payments while coordinating with regional client teams.

The role requires strong Excel skills, ERP familiarity, and the ability to drive process improvements in a client-facing environment with SLAs and potential shift flexibility.

Qualifications

• 9–12 years of experience in Accounts Receivable.
• Strong written and oral communication for a client-facing role.
• Advanced Excel skills including VLOOKUP, Pivot Tables, charts and INDEX.
• ERP experience is advantageous.
• Ability to coordinate with regional client teams and meet SLAs.

Responsibilities

• Create drafts for T&M & FP project billing for review.
• Create pre-bill invoices for clients.
• Reconcile actuals vs pre-bill on a monthly basis.
• Rectify and adjust billable time in projects.
• Maintain project maintenance details and resource forecast data.
• Adhere to process SLAs and timelines.
• Coordinate with Billing leads, Accounts, and managers to complete monthly billing.
• Support process improvements, simplifications, and automation.
• Process cash receipts and month-end reconciliations.
• Follow up with clients for payments.
• Communicate with client teams regularly by email and phone.
• Engage in weekly/daily client calls.
• Flexible to work shifts and overtime when required.

Skills

Accounts Receivable

Client communication

Advanced Excel

ERP experience

Attention to detail

Tools

Excel

ERP systems

Job description

• Create drafts for billing for T&M & FP projects billing leads for review
• Creating Pre-bill invoices for clients as requested
• Completing the reconciliation of the actuals Vs the pre-bill on a monthly basis
• To rectify & adjust the billable time in the projects
• Create & update the details for the Project maintenance
• Maintain up-to date data on the Forecast of the resources engaged in the Project
• Adhere the timelines/ SLA built for the Process
• Co-ordinate with Billing leads/ Account team/ Business managers to complete monthly billing
• Contribute to the Process Improvement / Simplification / Automation
• Applying cash receipts, Reconciliations, Month close activities
• Following up with clients for payments
• Need to work along with client team of a specific region.
• Need to communicate to the client on a regular basis through e-mail and telephone.
• Weekly/daily calls on a regular basis
• Flexible to work in any shift & open to putting in extra hours when required
• Advance Excel Knowledge would be added advantage like using Formulas Vlookup, Pivot table, charts, index,etc
• ERP experience will be an added advantage
• Prior experience in Accounts Receivable 9-12 yrs
• Good communication skills both written & oral, as this is client facing role