Operations Intern - 6 Months PPO

TravClan; New Delhi; On-site; INR 279,000 - 335,000; Full time

Benefits offered by this job

Fast career growth

Close with founders

No hierarchy culture

Ownership in fast-paced environment

Great culture

Job summary

TravClan in Delhi is seeking a customer-focused operations associate for a 6-month stipend role. You will handle bookings, coordinate with suppliers, confirm bookings, and ensure timely payments and deliveries while aiming for customer delight. Join a fast-paced startup with direct exposure to the founders, high ownership, and a no-hierarchy culture.

Location: Connaught Place, Delhi. Stipend starts at INR 25,000 and can rise to INR 30,000 after 6 months, with long working hours and Saturday

Qualifications

• Customer-centric mindset and strong communication.
• Willingness to learn and adapt in a startup.
• Negotiation with suppliers and problem-solving ability.

Responsibilities

• Handling all bookings and business operations related work.
• Collaborating with suppliers to ensure timely responses and post-booking tasks such as confirmations and vouchers.
• Ensuring timely payments to suppliers and deliveries to customers.
• Effectively managing feedback and escalations from customers and vendors.
• Ensuring customer delight.
• Regular and timely completion of agent KYC.

Job description

Job Description:

We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly.

Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors!

What is on Offer:

• Work with a young & passionate team to excel and make an impact
• Work closely with the founders
• Fast Career Growth with fast appraisals and fast salary increase
• Super passionate team with deep conviction which has stayed together during covid.
• Very high ownership role in a fast paced environment
• Great Culture -> No hierarchy / politics nonsense guaranteed!

About us

The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:

• Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
• Arun- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
• Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

Job Requirements

• Handling all bookings and business operations related work
• Closely working with the suppliers in ensuring timely revert on queries & smooth post booking operations such as booking confirmations, sharing vouchers etc.
• Ensuring timely payments to suppliers and deliveries to customers.
• Effectively managing feedback and escalations from customers and vendors.
• Ensuring customer delight
• Regular and timely completion of agent KYC

Desired Candidate Profile

• Ethical, hardworking, and 'passionate about startups' mindset
• Excellent structured problem-solving ability
• Good understanding of different business verticals
• Disciplined & Process Oriented
• Presence of Mind
• Willing to learn more
• Is available for 6 months

Stipend:

Starts at INR 25000 and can go upto INR 30000 by the end of 6 months.

1st Month- INR 25000

2nd Month- INR 25000

3rd Month- INR 25000

4th Month- INR 30000

5th Month- INR 30000

6th Month- INR 30000

Check if you fit in the role-

You Must-

• Be Customer-Centric
• Enjoy speaking to clients on call
• Have high ownership to complete your work
• Be good at negotiating with suppliers

You Can-

• Improve business acumen
• Improve negotiation skills

You Want to-

• Improve business acumen
• Improve negotiation skills

This role is not ideal for someone who is-

• not comfortable with tight timelines/targets
• not disciplined to sit and work
• not good at resolving customer queries or escalations
• not comfortable with long working hours i.e. 10 - 12 hours daily
• not excited about working on Saturdays (6 days a week)

Additional Details

• Office Location- Connaught Place, Delhi
• Work Timings -You are considering joining a startup. Building anything of value takes time.
• Fast pace translates to fast growth and exciting responsibilities.