Operations Executive - Noida

Rentokil Initial; Dadri; On-site; INR 300,000 - 600,000; Full time

Job summary

An established industry player in pest control is seeking a dedicated Operations Manager to oversee technician performance and service quality. In this role, you will ensure compliance with safety standards, conduct training sessions, and maintain operational efficiency across multiple locations. Your expertise in pest management and strong interpersonal skills will be crucial in fostering a high-performing team. This role offers a unique opportunity to contribute to a company committed to innovation and excellence in customer service, making a significant impact in the pest control industry.

Qualifications

• Minimum B.Sc. in Chemistry, Zoology, or Agriculture; experience in pest management preferred.
• Proficient in MS Office applications.

Responsibilities

• Ensure availability of qualified technicians at all times as per Technical Training Guidelines.
• Conduct daily meetings to communicate safety and instructions to technicians.
• Monitor and optimize material and resource consumption.

Skills

Interpersonal Skills

Analytical Skills

Communication Skills

Planning and Organizing

Technical Knowledge of Pests

Technical Knowledge of Chemicals

Technical Knowledge of Equipment

Education

B.Sc. in Chemistry

B.Sc. in Zoology

B.Sc. in Agriculture

Tools

MS Office

Job description

4 weeks ago Be among the first 25 applicants

About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com

Job Responsibilities

1. Core Operations
2. Ensure availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines.
3. Coach and train assigned technicians to improve service quality and customer retention, following Technical Training Guidelines & SOPs.
4. Ensure availability of recommended materials, tools, and preparation in working condition.
5. Conduct daily meetings to communicate safety and instructions to technicians.
6. Ensure effective use of SCP devices, troubleshoot issues, and provide refresher training.
7. Maintain up-to-date on-site service documentation and compliance with SOPs, SHE rules, ATEX, and PINK notes.
8. Achieve minimum 15 customer visits per week, including surprise visits, audits, complaints, etc.
9. Use approved preparations and materials as per SOPs.
10. Maintain proper storage and disposal of materials and waste.
11. Schedule and perform equipment maintenance periodically.
12. Ensure proper entries in iCABS for operations KPIs, especially during leave or vacancies.
13. Ensure treatments are performed within Standard Treatment Time and route plans are followed.
14. Approve conveyance expenses for technicians.
15. Promote grooming standards and safety compliance.
16. Plan and execute technician performance assessments and development programs.
17. Identify and resolve service delivery issues with the Branch Manager.
18. Resolve customer complaints as per SOP, analyze root causes, and ensure timely closure.
19. Monitor and optimize material and resource consumption.
20. Ensure stock levels are adequate and materials are used efficiently.
21. Drive service productivity and efficiency.
22. Perform pest audits and ensure service leads are submitted timely.
23. Monitor input costs and gross margins, and discuss action plans.
24. Encourage technicians to plan leaves in advance to reduce absenteeism.
25. Address grievances and IR issues of technicians, escalating to management when needed.
26. Report deviations impacting service quality or productivity.
27. Stay updated with latest SOPs, innovations, SHE, and PN updates.

Key Result Areas

• Complete 100% of PMI 'Pest Audit' as per standards.
• Meet material consumption targets.
• Complete technician development plans on schedule.
• Maintain low complaint rates and ensure technician training.

Requirements

• Good interpersonal, analytical, and communication skills.
• Proactive planning and organizing abilities.
• Technical knowledge of pests, chemicals, and equipment.
• Minimum B.Sc. in Chemistry, Zoology, or Agriculture; experience in pest management preferred.
• Proficient in MS Office applications.

Benefits

Our values include Safety, Integrity, Innovation, Learning & Development, Transparency, and Performance Orientation. We are committed to building an inclusive workplace welcoming to all backgrounds.