Field Operations Executive - Chandigarh

Rentokil PCI; Chandigarh; Vor Ort; INR 550.000 - 750.000; Vollzeit

Zusammenfassung

Rentokil PCI in India (Chandigarh) seeks an Operations professional to manage core and advance operations for pest management services. You will ensure qualified technicians are available, coach staff, and enforce SOPs, safety, and compliance across service delivery. The role requires coordinating with sales and service teams, maintaining documents, and driving service quality through training and audits.

The candidate should have a B. Sc.

Qualifikationen

• Minimum B. Sc. (Chemistry / Zoology / Agriculture).
• Proficient in computer applications & systems like Excel, Word and PowerPoint.
• Familiar with internal systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+.

Aufgaben

• Ensure availability of qualified technicians at all times as per guidelines.
• Coach and train technicians to improve service quality and customer retention.
• Ensure tools, materials and SOPs are in place and updated.
• Conduct daily 10-minute stand-up meetings and relay safety instructions.
• Use SCP devices and provide refresher training on updates.
• Maintain On-Site service documentation in Partner Kit and myRentokilPCI.
• Ensure compliance with service SOP, SHE rules, ATEX, and PN updates.
• Plan and conduct 15 customer visits per week including various audit tasks.
• Maintain stock and manage material usage per SOPs.
• Coordinate maintenance and repairs of equipment; log entries during leaves.
• Endorse appropriate conveyance for technicians and promote grooming standards.

Kenntnisse

Good interpersonal skills

Analytical & Problem-solving

Effective communication

Planning & organizing

Technical knowledge of pests, service,

Equipment & chemicals knowledge

Ausbildung

B. Sc. (Chemistry / Zoology / Agriculture)

Tools

Excel

Word

PowerPoint

iCABS

STP

iAuditor

SRA

SQA

SQS

TPA

myRentokilPCI

Service Leads App

U+

Jobbeschreibung

1. Core Operations

• Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines.
• Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs.
• Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs.
• Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket.
• Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required.
• Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer)
• Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians.
• Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs)
• Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs
• Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP
• Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically
• In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch.
• Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner.
• Approval of conveyance amount for assigned technicians
• Promote the highest grooming standards (uniform, Safety shoes, PPEs)

2. Advance Operations

• Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts
• Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year.
• Identify & resolve Service delivery issues in coordination with the Branch Manager
• Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time.
• Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis
• Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External)
• Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager
• Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first.
• Track and monitor materials consumption to ensure branch material consumption within the target.
• Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock.
• Monitor and drive service productivity and efficiency.
• Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor
• Ensure Service leads are submitted by all technicians as per the target
• Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits.
• Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers.
• Encourage technicians to plan their leaves in advance to curb absenteeism
• Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis
• Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc.
• Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates

Competencies (Skills essential to the role):

• Good interpersonal skills
• Good Analytical & Problem-solving skills
• Ability to communicate effectively
• Should be proactive in planning & organizing
• Technical knowledge of Pests, Service Processes, Chemicals & Equipments

Educational Qualification / Other Requirement:

• Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
• Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent)
• Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc