Operations Executive

Aurigans India; New Delhi; On-site; INR 600,000 - 800,000; Full time

Job summary

Aurigans India is seeking an operations-focused professional to manage multi-location retail and F&B stores at airport locations. The role emphasizes adherence to SOPs, inventory control, and cross-functional collaboration with store managers and airport teams.

You will oversee sales reporting, dashboards, and performance tracking while coordinating manpower, vendors, and compliance. The ideal candidate has 2–5 years in related operations and a bachelor’s degree in a relevant field.

Qualifications

• Bachelor's degree in Business Administration, Hospitality, Retail Management, or a related field.
• 2-5 years of experience in retail operations, F&B operations, hospitality, airport operations, or multi-location business operations.
• Experience in managing or coordinating multiple retail or F&B locations.
• Airport retail or airport F&B operations experience is a plus.

Responsibilities

• Coordinate and monitor day-to-day operations of retail stores and F&B outlets across airport locations.
• Ensure smooth store operations and adherence to SOPs and standards.
• Coordinate with Store Managers and location teams to resolve operational issues.
• Monitor store opening/closing, manpower availability, and operational readiness.
• Follow up on pending operational requirements and ensure timely closure.
• Coordinate with airport location teams on operational requirements and issues.
• Support documentation and records; liaise with internal and external stakeholders for smooth operations.
• Collect, consolidate, and maintain daily, weekly, and monthly sales reports from all locations.
• Prepare operational MIS and dashboards for management review.
• Track sales performance against targets and highlight variances.
• Monitor key operational metrics and share updates with management.
• Coordinate with stores, warehouses, procurement, and logistics for stock availability and replenishment.
• Monitor stock requirements and avoid stock-outs; track transfers and discrepancies.
• Support periodic stock counts and reconciliation activities.
• Monitor compliance with SOPs and reporting requirements; ensure store hygiene and merchandising standards.
• Coordinate with location teams to ensure proper store presentation; support audits and corrective actions.
• Ensure timely submission of reports and checklists from locations.
• Coordinate with Store Managers on manpower requirements, vacancies, and replacements.
• Monitor attendance and deployment; review rosters for adequate staffing.
• Coordinate with HR for recruitment and employee-related operational needs.
• Coordinate with vendors, suppliers, procurement, finance, HR, and other internal departments.
• Follow up on operational requirements, supplies, maintenance, and service issues.
• Maintain trackers for pending tasks and timely closure.
• Visit airport locations and other business sites; conduct checks and report gaps.
• Prepare visit reports and coordinate corrective actions.

Skills

Retail operations

F&B operations

Airport operations coordination

Multi-location coordination

Education

Bachelor's degree in Business Administration / Hospitality / Retail Management or related field

Job description

Role & responsibilities

1. Retail & F&B Operations

• Coordinate and monitor day-to-day operations of retail stores and F&B outlets across airport locations.
• Ensure smooth store operations and adherence to company SOPs and operational standards.
• Coordinate with Store Managers and location teams to resolve operational issues.
• Monitor store opening and closing activities, manpower availability, and operational readiness.
• Follow up on pending operational requirements and ensure timely closure.

2. Airport Business Coordination

• Coordinate with airport location teams regarding operational requirements and issues.
• Support the team in maintaining required operational documentation and records.
• Coordinate with internal departments and external stakeholders for smooth business operations.
• Assist in ensuring that airport-specific operational requirements and timelines are followed.

3. Sales & MIS Reporting

• Collect, consolidate, and maintain daily, weekly, and monthly sales reports from all locations.
• Prepare operational MIS and dashboards for management review.
• Track sales performance against targets and highlight variances.
• Monitor key operational metrics and share timely updates with management.

4. Inventory & Stock Coordination

• Coordinate with stores, warehouses, procurement, and logistics teams for stock availability and replenishment.
• Monitor stock requirements and follow up to avoid stock-outs.
• Track stock transfers, discrepancies, damages, and other inventory-related concerns.
• Support periodic stock counts and reconciliation activities.

5. Store Standards & Compliance

• Monitor compliance with company SOPs, operational processes, and reporting requirements.
• Coordinate with location teams to ensure proper store hygiene, cleanliness, visual merchandising, and overall presentation.
• Support operational audits and follow up on observations and corrective actions.
• Ensure timely submission of required reports and checklists from locations.

6. Manpower & Roster Coordination

• Coordinate with Store Managers regarding manpower requirements, vacancies, and replacements.
• Monitor employee attendance and manpower deployment from an operational perspective.
• Review shift rosters and ensure adequate staffing for smooth store operations.
• Coordinate with the HR team for recruitment and employee-related operational requirements.

7. Vendor & Internal Coordination

• Coordinate with vendors, suppliers, procurement, finance, HR, and other internal departments.
• Follow up on operational requirements, supplies, maintenance, and service-related issues.
• Maintain trackers for pending tasks and ensure timely closure.

8. Travel & Store Visits

• Visit airport locations and other business locations as and when required.
• Conduct operational checks and identify gaps in processes or store operations.
• Prepare visit reports and coordinate with concerned teams for corrective action.

Preferred candidate profile

• Bachelor's degree in Business Administration, Hospitality, Retail Management, or a related field.
• 2-5 years of experience in retail operations, F&B operations, hospitality, airport operations, or multi-location business operations.
• Experience in managing or coordinating multiple retail or F&B locations will be preferred.
• Experience with airport retail or airport F&B operations will be an added advantage.