Operations Engineer, Associate

Deutsche Bank AG; Maharashtra; On-site; INR 1,500,000 - 1,900,000; Full time

Benefits offered by this job

Best in class leave policy

Gender neutral parental leaves

Certification sponsorships

Employee Assistance Program

Hospitalization Insurance

Life Insurance

Job summary

Deutsche Bank AG in Pune, India is seeking an Operations Engineer, Associate to maintain production systems, troubleshoot issues, perform root cause analysis, and coordinate with Infrastructure Service Support and vendors.

You will follow ITIL processes for incident, change, release and problem management, mentor junior engineers, and collaborate with product and engineering teams to deliver reliable, end-to-end solutions on time.

Qualifications

• Total 6+ years of experience with at least 5 years in software development/support engineering.
• Advanced knowledge of Java / C# / .Net debugging & scripting.
• Strong knowledge of MS SQL Server, SSIS, Tableau and ETL processes.
• Working knowledge of SDLC & Agile processes.
• Demonstrable experience leading projects to successful conclusions.
• Strong customer focus and cross-functional collaboration.
• Self-starter with excellent written and verbal communication.

Responsibilities

• Research, design, implement and manage software programs.
• Test and evaluate new programs; identify modifications and deploy changes.
• Oversee resolution of technical issues from customer teams; fix and deliver fixes.
• Follow ITIL processes: incident, change, release, problem and knowledge management.
• Mentor less experienced team members; act as SME when needed.
• Liaise with product and engineering teams and external vendors; ensure timely deliveries.

Skills

Java

C# / .NET

PowerShell / Unix scripting

MS SQL Server

SSIS

Tableau

ETL processes

SDLC & Agile

Leadership / Project delivery

Communication skills

Education

BE / B.Tech / MSc Computer Science

Tools

MS SQL Server

SSIS

Tableau

Job description

Job Description:Job Title-Operations Engineer, AssociateLocation-Pune, IndiaRole DescriptionResponsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert. In depth Functional knowledge of the application(s) supported and interdependenciesIs an experienced and detail-oriented person capable of integrating product knowledge, research and testing to answer complex questions about product behavior and provide end to end solution to permanently fix the issue.The engineer will assist customer teams and other team members to understand how customers can achieve desired outcomes using the applications it exists today.The output of could range from FAQs and knowledge base articles that describe to customers how to operate the product to achieve selected outcomes to end to end coding solution for the issue reported.The engineer would be liaising with the global stakeholders and vendors to deliver technology solutions as part of yearly book of workThe engineer should also be able understand functional requirements / expectations of the various stakeholders and work towards an appropriate plan of action. The role also requires working with the product vendors and lead upgrades as applicable.What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoyBest in class leave policyGender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour key responsibilitiesResearching, designing, implementing and managing software programsTesting and evaluating new programs.Identifying areas for modification in existing programs and subsequently developing these modificationsOversee resolution of technical issues coming from customer teamsFix and deliver the customer issuesFollow ITIL processes including incident management, change management, release management, problem management and knowledge managementStrong problem solving skills with good communication skills, ability to work under pressure with a high sense of urgency.Proactively identify potential incidents and problems as well as availability issuesManage any IT Security incidents that may occur in the application. Identify risk & issues and contribute in Service Management related audits.Perform environment maintenance and managementDeploying software tools, processes and metricsPerform standard recurring activities like data and environment refreshesBe a liaison between the customer-facing teams and the Product and Engineering org for management and resolution of all technical questions and issuesWork closely with other developers, business and systems analystsMaintain detailed documentation ranging from Knowledge Base articles to live logging of incidents for post-mortemsEnsure delivery timelines and SLA obligations established with with internal and external stakeholders are observed and met; escalate as necessary using judgment and discretionDevelop a deep understanding of the application platform across all product lines and clearly articulate support decisions and findingsWork closely with internal teams to stay up to date on product features, changes, and issuesYour skills and experienceMust be having total 6+ years of experience and at least 5 years in software development/support engineeringMust have advanced knowledge of Java / C# / .Net debugging & scripting (Power shell / Unix / any other)Must have advanced knowledge of MS SQL Sever, SSIS, Tableau and ETL processesWorking Knowledge of SDLC & Agile processesDemonstrable experience in leading projects to successful conclusionsStrong customer focus with experience of working with cross-functional/ cross-department teamsA self-starter with strong organization skills, resolution management, and superior written and verbal communication skillsEducational/Qualifications:B.E. / B. Tech. / Master's degree in computer science or equivalentITIL Certification is good to haveProven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.How we’ll support youTraining and development to help you excel in your careerCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsAbout us and our teamsPlease visit our company website for further information:https://www.db.com/company/company.htmlWe strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.